* * * We Are Hiring During Covid-19 for Remote (Work-from-Home) Positions* * *
The Seasonal Elite Customer Care Representative - Fashion Specialist (Elite Brand Ambassador) is a passionate customer service professional dedicated exclusively to the Chanel customer care program and is responsible for providing an amazing customer experience for Chanel’s clients (customers) via phone, email, chat, SMS, and social media. The Seasonal Elite Brand Ambassador assists customers with general customer service assistance and escalated issues across the following line of business: Fashion, Boutiques, Watches and Fine Jewelry. The Seasonal Elite Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces Chanel’s brand standards and goal of providing world class customer service.
Essential Responsibilities include the following (but are not limited to):
Thorough understanding of and certification in Fashion, Boutiques, Watches and Fine Jewelry
Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance and beauty of Chanel, and proud to represent the brand
Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs
Ability to retain and convey thorough knowledge and benefits of Chanel’s products
Confident and driven to find solutions to customers issues
Applies high-quality customer service guidelines while servicing customers
Monitor and return voicemail messages
Thrive in an environment with high performance standards
Communicate with customers and exhibit genuine empathy
Embrace the commitment to customer service and nourishes brand loyalty
Ability to accurately document customer interaction details with limited errors
Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience
Currently reside in AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, NY, OH, TN, TX, UT, VA, or WI
Must have a home-office environment, internet connection, headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Able to work weekends
Experience and proven success in customer service
Excellent verbal and written communication
Savviness and experience with technology
Flexible, adaptable, and willing to take on new challenges
Experience with luxury brands and serving affluent customers
Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
Genuine passion for fashion, fragrance, cosmetics, and luxury goods
High school diploma or equivalent; college degree preferred
Able to successfully pass a credit, criminal, and employment reference security check
Previous in-store fashion retail experience, ideally in luxury retail
Working knowledge of Microsoft Office Suite
Able to type at least 35 wpm with proper spelling and grammar
Able to use effective and probing questioning and listening techniques to identify customer needs
Able to learn and work independently and exhibit ownership as well as in a team environment
Who We Are
At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection. It’s why we’ve built a culture that cares. It’s why our team knows how to connect with customers, human to human.
At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
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