Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service Representative at Chewy

Customer Service Representative

Chewy Miramar, FL Full Time
$13.50 - $15.50/Hour
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Our Opportunity:
Chewy, the fastest growing e-commerce retail businesses in the market today, is seeking Full-Time motivated and confident Customer Service Representatives (CSR) to join our amazing Customer Service team in Hollywood, FL! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service. Our Team Members are committed to providing an incredible customer experience.
Interested in joining the team? We are looking to hire immediately for our upcoming training class. The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically and on-their-feet in the moment, and a passion for genuinely helping others

What You’ll Do:

  Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new pet to finding that perfect chew toy, or even problem-solving when everything doesn’t go as planned. (This will primarily be via inbound phone calls, but sometimes requires outbound follow-up, sending an email, or other forms of communication)

  Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues

  Operate with understanding, active listening, patience, empathy, and kindness to customers and Team Members alike

  Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help the customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions

  Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal

  Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical


What You’ll Need:

  1-2 years working in a customer-focused environment

  Demonstrate excellent communication skills (written, verbal, and listening)

  Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)

  Operate with ownership, be a self-starter and have strong attention to detail

  Proficiency with Microsoft Outlook

  High school education or equivalent

  Critical thinking skills

  Demonstrated ability to multi-task and perform well in a fast-paced environment

  Ability to adapt to change in accordance with the business needs of the comp

  Flexibility to shift schedule and work overtime as needed by the business unit

  Must bring proven ability to maintain confidentiality and secure sensitive information

  Must be able to pass a background check

  Show up for work! Come on time and be committed to being your best

  Position may require some travel


If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company. If you have any questions contact us here: HR@Chewy. com


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it. Click here: [ Link removed ] - Click here to apply to Customer Service Representative

Recommended Skills

Active Listening
Critical Thinking
Customer Service
Intermediate Computer Skills

Recommended Jobs

Customer Service Representative
Chewy Miramar Full Time
$13.50 - $15.50/Hour
Customer Service Representative
CoWorx Staffing Services Medley
Customer Service Representative
Collabera Miami
$17.00 - $20.00/Hour
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 2251501

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.