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Customer Service Representative at Chewy

Customer Service Representative

Chewy Miramar, FL Full Time
$13.50 - $15.50/Hour
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Our Opportunity:
Chewy, the fastest growing e-commerce retail businesses in the market today, is seeking Full-Time motivated and confident Customer Service Representatives (CSR) to join our amazing Customer Service team in Hollywood, FL! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service. Our Team Members are committed to providing an incredible customer experience.
Interested in joining the team? We are looking to hire immediately for our upcoming training class. The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically and on-their-feet in the moment, and a passion for genuinely helping others

What You’ll Do:

  Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new pet to finding that perfect chew toy, or even problem-solving when everything doesn’t go as planned. (This will primarily be via inbound phone calls, but sometimes requires outbound follow-up, sending an email, or other forms of communication)

  Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues

  Operate with understanding, active listening, patience, empathy, and kindness to customers and Team Members alike

  Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help the customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions

  Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal

  Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical

 

What You’ll Need:

  1-2 years working in a customer-focused environment

  Demonstrate excellent communication skills (written, verbal, and listening)

  Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)

  Operate with ownership, be a self-starter and have strong attention to detail

  Proficiency with Microsoft Outlook

  High school education or equivalent

  Critical thinking skills

  Demonstrated ability to multi-task and perform well in a fast-paced environment

  Ability to adapt to change in accordance with the business needs of the comp

  Flexibility to shift schedule and work overtime as needed by the business unit

  Must bring proven ability to maintain confidentiality and secure sensitive information

  Must be able to pass a background check

  Show up for work! Come on time and be committed to being your best

  Position may require some travel

 

If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company. If you have any questions contact us here: HR@Chewy. com

 

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it. Click here: [ Link removed ] - Click here to apply to Customer Service Representative

Recommended Skills

Active Listening
Adaptability
Critical Thinking
Customer Service
Empathy
Intermediate Computer Skills

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