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Customer Service/Call Center
Make and attend necessary phone calls - inbound and outbound calls.
Provide the required information to the customers
Resolve any queries regarding the services of the company
Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible
Maintain cordial relationships with customers
Maintain database by updating customer information on daily basis
Explain new features to the customers and answer their questions
Write communication scripts for inbound calls
Keep the team informed about customer calls and demos on a regular basis
- Manage call center representatives and call performance
- Perform call center follow-up
- Perform other call center duties
- Prepare call center performance reports
- Report daily call center stats
- Assist with supporting call-center
- Selling services to consumers who call the call center
- Maintain call center database by entering information on every call
- Provide support for call center agents on escalated calls
- Provide backup call center management
- Plan for call center technologies
- Receive inbound calls from customers
- Impacting call center performance to management
- Lead an exceptional call center team
- Manage the daily call center operations
- Resolve inbound customer calls regarding account
- Maintain call center database by entering information
- Define inbound call readiness state
- Processing customer transactions in a call center environment
- Maintain call center database by recording call outcomes and disposition
Recommended Skills
- Call Centers
- Customer Satisfaction
- Databases
- Sales
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