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Customer Service/Call Center job in Alpharetta at ApTask

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Customer Service/Call Center at ApTask

Customer Service/Call Center

ApTask Alpharetta, GA (On Site) Contractor
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Make and attend necessary phone calls - inbound and outbound calls.

Provide the required information to the customers

Resolve any queries regarding the services of the company

Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible

Maintain cordial relationships with customers

Maintain database by updating customer information on daily basis

Explain new features to the customers and answer their questions

Write communication scripts for inbound calls

Keep the team informed about customer calls and demos on a regular basis

  • Manage call center representatives and call performance
  • Perform call center follow-up
  • Perform other call center duties
  • Prepare call center performance reports
  • Report daily call center stats
  • Assist with supporting call-center
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Provide support for call center agents on escalated calls
  • Provide backup call center management
  • Plan for call center technologies
  • Receive inbound calls from customers
  • Impacting call center performance to management
  • Lead an exceptional call center team
  • Manage the daily call center operations
  • Resolve inbound customer calls regarding account
  • Maintain call center database by entering information
  • Define inbound call readiness state
  • Processing customer transactions in a call center environment
  • Maintain call center database by recording call outcomes and disposition

Recommended Skills

  • Call Centers
  • Customer Satisfaction
  • Databases
  • Sales
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