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Customer Service Representative job in Lodi at Spectraforce Technologies Inc

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Customer Service Representative at Spectraforce Technologies Inc

Customer Service Representative

Spectraforce Technologies Inc Lodi, CA Full Time
$60,960 - $62,000/Year
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Job Title: Customer Service Representative
Job Duration: 6 months (Remote)
Job Location: Woodland Hills, CA

Job Responsibilities:

  • Process member level data and information using automated systems within established production and quality standards.
  • Process new member additions, eligibility updates and reports within established production and quality standards. Reviews accuracy of data entered against source documents. Identifies and resolves issues with enrolment information and member eligibility.
  • Verifies accuracy of entered data against source documents
  • Makes decisions based on review of source documents for routine and difficult processing issues
  • Occasionally contacts internal and external customers and business partners to verify or obtain additional information to complete processing work and verify member eligibility
  • Assists with related clerical duties to support unit or office on an as-needed basis

Education/Requirements:

  • Ability to enter and retrieve data using standardized keyboard functions
  • Ability to read and interpret technical procedures or government regulations
  • Ability to write basic correspondence and perform basic arithmetic
  • Adaptability to change Minimum Experience Level
  • Typically requires a high school diploma or GED and 3-6 months related experience and/or training, or equivalent combination of education and experience

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