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Customer Service Representative(REMOTE) at

Customer Service Representative(REMOTE)

Work From Home Full-Time/Part-Time
$18.00 - $28.00/Hour
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We provide end-to-end Customer Relationship Management with a wide range of services from creative, printing, database management, laser printing, lettershop, fulfillment, ROI reporting and analysis and personalized direct e-mail, electronic statements and more.

We are looking for a customer-oriented service representative.

Customer Service Responsibilities list:
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Recommended Skills

  • Customer Service
  • Explain Benefit
  • Help Customer
  • Identify Customer Need
  • Resolve Request
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