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Summary: This position will support the Customer Service and Sales Functions of the North and South American operations. The Customer Experience Rep (CXR) is a detail-oriented individual who is driven to learn to lead as well as wanting to “get their hands dirty” working directly with products. The CXR will assist the Customer Experience team in fulfilling the below duties.
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions
Recommended Skills
- Attention To Detail
- Customer Experience
- Customer Satisfaction
- Customer Service
- Expediting
- Sales
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