This Customer Service Representative position is responsible for assisting customers on the phone and via e-mail. Communicate with customers, enter and check orders, check order statuses, answer basic product questions, receive and respond to e-mails and resolve issues.
Navigate internal and external web-site for customer issue resolution
Works with external departments to obtain information regarding missing components, solutions for issues and product questions.
Process RMA and tech support requests
Execute and uphold company policies (attendance, punctuality), build good, strong relations with customer base.
Be able to work in a fast paced environment
Be able to multi-task
Have a team work mentality
Education: Associates Degree or Some college preferred
Experience: A minimum of 3 years of full-time related experience as a customer service representative, in a manufacturing, distribution or lighting environment. Any other industries will not be considered. Any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities will be accepted. Must be able to read, write and speak English fluently. Must be proficient in, internet navigation, e-mail, and Microsoft Office, Epicor experience is a plus
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CD Capital primarily finances the creation and preservation of housing, particularly affordable housing, as well as the development of multi-family, commercial and mixed-use real estate. CD Capital’s community based lending activities are responsible for revitalizing communities, providing affordable housing, bringing properties back into commerce, improving the tax base, and strengthening the local economy of New Orleans and Louisiana.
Our goal is to provide financing alternatives to developers in order to help meet this market need. As a premier source of innovative capital in the state of Louisiana, CD Capital has been, and will continue, to lead the way toward the development of a transformed local community. Our desire is to serve as a more effective delivery system for citizens, neighborhoods, developers and non-profits to work together to create much needed affordable housing options.