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TeamHealth was recently named among “The World’s Most Admired Companies" by Fortune Magazine and “Great Places to Work" by Becker’s Hospital Review in 2016!
Why Join TeamHealth?
Tremendous Career Growth Opportunities!
Fitness center with personal trainer on site
Convenience market on site
Benefit Eligibility the first of the month following 30 days of employment
401K program (Discretionary matching funds available)
Dental plan/ Vision plans
Generous Personal time off
Eight Paid Holidays per year
Employee Referral Bonus
Paid Training (mandatory two-weeks 8am - 5pm)
Now hiring set schedules for full time and part time:
3:00 pm - 8:00 pm
11:00 am - 8:00 pm
ALWAYS AVAILABLE-flexible schedules 8:00 am - 8:00 pm
PATIENT SERVICE REPRESENTATIVE
JOB DESCRIPTION OVERVIEW:
This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide service to patients in a professional manner
Carefully manipulate customer data in a computer workstation environment
Provide excellent, concise communication
Assess patient’s requests
Comply with departmental policies and procedures
Resolve customer issues
Answer and document all telephone inquires
Learn and understand ETM software operation
Learn and understand billing and account operations of Service Center
Answers and documents all telephone inquiries.
Researches and responds to patients’ inquiries regarding the status of their account.
Resolves problems and concerns regarding patients’ bills.
Updates patients’ coverage as needed.
Prints Courtesy Claims and Itemized Bills.
Arranges financial agreements with patients using budget plan as needed.
Rebills accounts after receiving insurance information.
Forwards all Workers’ Compensation accounts to the appropriate representative.
Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances.
Performs any and all duties as directed by management.
QUALIFICATIONS / EXPERIENCE:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
Enter Patient Demographic
Verify Patient Information
Provide Directional Information
Process Patient Payment