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Customer Service Representative job in Rogers at Software Galaxy Systems, LLC

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Customer Service Representative at Software Galaxy Systems, LLC

Customer Service Representative

Software Galaxy Systems, LLC Rogers, AR Full Time
$18.00 - $19.00/Hour
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Detailed Job Description:

Title:

Customer Service Representative

Location:

Remote (Arkansas)

Duration:

6 Months

Pay rate:

$19/HR on w2

EDUCATION/EXPERIENCE:

• High School diploma or equivalent with 0 - 2 years of experience. Ability to develop, evaluate, and implement a case management plan meeting all milestones. Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.

JOB RESPONSIBILITIES:

1. Develop and use expertise to address special issues affecting participants

2. Consider barriers to employment in making program placement decisions

3. Refer applicants and participants to appropriate program components

4. Coordinate all project services provided to a participant

5. Refer program participants to community resources, and provides follow up as to the effective provision of service

6. Provide support to ensure stability in employment and coordinate ongoing retention activities for employed participants if necessary

7. Work with customers to access government-sponsored programs and receive program services.

8. Interact with program participants on a regular, daily basis.

  • Detailed Job Description:

     

     Title:

    Customer Service Representative

    Location:         

    Remote (Arkansas)

    Duration:         

    6 Months

    Pay rate:        

    $19/HR on w2

    EDUCATION/EXPERIENCE:

    •              High School diploma or equivalent with 0 - 2 years of experience. Ability to develop, evaluate, and implement a case management plan meeting all milestones. Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.

     

    JOB RESPONSIBILITIES:

    1.            Develop and use expertise to address special issues affecting participants

    2.            Consider barriers to employment in making program placement decisions

    3.            Refer applicants and participants to appropriate program components

    4.            Coordinate all project services provided to a participant

    5.            Refer program participants to community resources, and provides follow up as to the effective provision of service

    6.            Provide support to ensure stability in employment and coordinate ongoing retention activities for employed participants if necessary

    7.            Work with customers to access government-sponsored programs and receive program services.

    8.            Interact with program participants on a regular, daily basis.

Recommended Skills

  • Customer Service
  • Explain Benefit
  • Help Customer
  • Identify Customer Need
  • Resolve Customer Issue
  • Resolve Request
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