The job involves responding to customer inquiries via an Automated Call Distribution (ACD) System, the internet, mail and on-line chat including requests for changes to their Homeowners, Earthquake, Dwelling Fire or Flood insurance, endorsements, questions about their insurance coverage, mortgagee changes and other insurance related inquiries. Our customer service department is fast-paced and highly automated. The ideal candidate will have knowledge of Homeowners, Dwelling Fire, Earthquake and Flood insurance policies, excellent customer service skills, a positive service minded personality, patience and excellent listening and communication skills.
Candidate must have knowledge of and experience with basic automated systems; excellent customer service skills (friendly, positive, helpful)
A Property/Casualty Insurance License is highly preferred
Bilingual English/Spanish (fluent) is highly preferred
Experience in an automated call center is preferred.
We offer a competitive salary and a full benefits package including a Profit Sharing Plan, 401k Plan and Bonus Plan!
Please submit your resume and salary requirement for consideration.
NON SMOKING OFFICE