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Financial Crime Specialist job in Birmingham at Collabera

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Financial Crime Specialist at Collabera

Financial Crime Specialist

Collabera Birmingham, AL Contractor
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Title: Sr. Claims Analyst

Duration: 6 - 12 months (Extension based on performance)
Location: 100 % Remote (Work from home)
Compensation: $24.65/hr on W2 (Without benefits)
Job Description: 
  • Resolves customer merchant, credit, or ATM claims within the bank's policies and procedures. 

Responsibilities include:

  • Investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.
  • May debit or credit customer's accounts as appropriate, process charge backs or update customer regarding pending claims.
  • Researches and resolves other general customer account inquiries as appropriate.
  • The incumbent’s primary interaction is through indirect customer functions.
  • Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims.
  • Maintains internal operational and financial controls and ensures that they are observed for all assigned cases.
  • Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls.
  • Works within a team environment.
  • Associate is expected to meet or exceed department level benchmarks for productivity and quality.
  • May provide support and training to other analysts within the department.
  • Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills.
  • At least 1 year of experience preferred.
Required Skills:
  • A minimum of 1 year of experience in a Claims environment
  • Knowledge on Reg Z or Reg E claims is helpful but not mandate
  • Needs experience with Chargebacks and Provisional credits
  • Should have basic understanding on how fraud, billing dispute, ATM, Debit Card, Credit
  • Card claims process work
  • Need to investigate and research into claims and report back
  • The fraud & claims experience MUST BE within a financial services/banking industry
  • In-depth experience and knowledge of the chargeback process
  • Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem-solving skills
  • Customer-centric approach to problem resolution
  • Must work well in a team environment, as well as independently
  • Strong ownership skills
  • Must have a strong and positive work ethic and follow Bank's Core Values
  • Must be flexible and adapt quickly to change
  • Ability to multi-task and meet specific performance goals
  • Should also have great typing skills and be familiar with 10-key
  • Knowledge of PC functions in a Windows based environment
  • Proficient in Excel and Word
  • Excellent written and oral communication skills
Desired Skills: 
  • Fraud or Billing Dispute Claim processing experience

Khushboo Ashdiya

Email: [ Link removed ] - Click here to apply to Financial Crime Specialist


Recommended Skills

Complex Problem Solving
Financial Services
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