Job Description:

·               Customer Service Representative will be the liaison between client and its customers to schedule appointments for a variety of maintenance reasons.

·               Will also be responsible for inbound and outbound calls and sending emails and letters to customers.

·               The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.

·               Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.

·               The ideal candidate would have strong skills in written and verbal communication, a focus on customer experience, and familiarity with CIMS.

·               Day-to-day this person would be assisting customers with billing related queries. 

·               Prior call center experience preferred.