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Client Services Advocate

Abacus - The Corporate Services Company Stevensville Full-Time
$13.00 - $18.00 / hour
Apply Now
  • Greet and assist patients and visitors upon arrival to office
  • Obtain detailed information from patients to include completed paperwork, signatures, insurance cards, photo id, etc.
  • Scan all documentation and attach to patient electronic record in the OPIE operating system
  • Insurance verification online and via phone
  • Collect co-payments, co-insurance and deductibles from patients
  • Answer busy incoming phone calls professionally, courteously, and compassionately
  • Schedule patient appointments for multiple office locations
  • Assist patients with getting in and out of the building as needed or any other specific needs such as transportation arrangements and interpreter services
  • Maintain tidiness of front desk and waiting room areas
  • Monitor email messages and respond accordingly to assignments
  • Communicate effectively with management and team members
  • Understand and abide by HIPAA guidelines and all company policies
  • Work with minimal supervision
  • High School Diploma
  • Medical office experience and/or call center experience
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Ability to manage multiple projects and prioritize work assignments
  • Computer experience may include Word, Excel, email and database application software; scanning equipment; copy machine; and fax

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$15
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Client Services Advocate
$13.00 - $18.00 / hour
Estimated Salary: $64K
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A company built on experience, commitment and value.

Abacus was founded in 1944 in Baltimore and today has a wide network of office locations and more than 5,000 employees throughout the United States.

Abacus originally entered the marketplace as a commercial janitorial and maintenance service provider in the Baltimore-Washington corridor. More than seven decades later, Abacus is now a complex organization with locations across the United States and offers a rich variety of corporate services to customers across many industries. We specialize in providing best-in-class temporary staffing services, security services, and facilities management services to our customers. Our continued success is a testament to the dedication of our service workers, the value of our services and vision of our leadership.

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