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Customer Care Representative
The Customer Care Representatives are apart of the heart and soul at Boston Direct. As a team member, a Customer Care Representative will manage our clients' customers’ accounts to ensure that their challenges are solved in the best way possible.
We love our clients and want to make a personal connection with their customers through face-to-face interactions. Our incredible team helps create a "WOW" experience for each customer.
What We Offer for Customer Care Representatives:
· Experience in customer acquisition and customer retention
· Development of communication skills
· Competitive compensation structure
· Optional travel opportunities
About Our Company:
We first opened our doors as a start up in Woburn, MA 12 years ago. Through hard work and with a great team – we were able to open a second location in San Jose, CA in 2010. Since then we have helped grow campaigns in 15 different cities in cities such as Baltimore, Philadelphia, Colorado Springs, Sacramento, Wichita, etc.
Our success over the years is a testament that there is no better way to attain long-term loyalty than through direct and personal engagement.
What We Look For in a Customer Care Representative:
- Quickly learns and assimilates new skills
- Has exceptional written and oral communications skills - customers, team members and management
- Works and gets along well with others in small, collaborative groups and has a positive attitude
- Performs well under pressure and is resourceful in meeting our customers’ needs
- Is comfortable with face-to-face customer interactions
- Helps to define, analyze and refine process to optimize the on-boarding and support experience for both customers and team members
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