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Field Service Engineer

A-Line Staffing Solutions Brooklyn Full-Time
$68,678.00 (Careerbuilder est.)
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  • Establishes positive customer experiences and relationships.
  • Active support to implement service strategies to achieve customer loyalty.
  • Manage customer relationships and effectively partner with peers and regional sales counterparts.
  • Active support of the transition from break fix operating model to customer solution focused operating model (account management).
  • Keep customer and other stakeholders informed throughout the implementation
  • Active support to improve operational performance and compliance individually and across CCT.
  • Active support of change initiatives to improve efficiencies, productivity, and the execution of business commitments.
  • Active support of team accountability through active participation in CCT.
  • Manages all company assets effectively and per company policy.
  • PRS connectivity at PIIC iX installations (Install FSE only).
  • Active support of financial performance results within CCT including service revenue and equipment revenue.
  • Collaboratively develop territory strategy to drive growth and productivity with the highest level of integrity.
  • Works cross functionally to manage risks and identify growth opportunities (e.g. install base, VAS, Multi-Vendor, PCMS, US, IS) and leverages CCTs to support the growth.
  • Takes initiative to continuously develop technical and professional skills commensurate with business strategy and applicable emerging technologies.
  • Solid understanding of product / healthcare environment and is able to articulate customer use models.
  • Able to effectively and efficiently utilize all test equipment and tools.
  • Demonstrates solid Problem Solving Skills and Resourcefulness.
  • Contribute to the overall success of PCMS Services by supporting decisions, aligning to strategies, and crossing boundaries to remove roadblocks for the attainment of team goals and objectives.
  • Evident leadership and participation in CCT.
  • Serves as a mentor and/or host for the orientation process; follows standard orientation process.
  • May be involved in National projects.
  • Participates and/or leads zone project team(s).
  • Viewed as a resource to the sales and clinical team.
  • Participates in fostering teamwork with local sales and clinical team.
  • Demonstrates the ability to hold a crucial conversation, might involve manager.
  • Communicates appropriately to other team member’s customer concerns.
  • Gives feedback to internal team members and their managers for a job well done, including 3rd party providers.
  • BS Computer Science/Biomed disciplines with at least 3 or more years’ experience or AS Computer Science/Biomed disciplines with 5+ years’ experience in Healthcare / IT Technologies.
  • CCNA certification required
  • Microsoft and other certifications are desirable (i.e. MCTS, MCITP, VM WARE)
  • Knowledge of Patient Monitoring systems preferred
  • Previous experience working in a hospital environment required.
  • Ability to adapt to changing work requirements in a complex, fast pace environment.
  • Strong organizational skills, self-disciplined, and the ability to work independently.
  • Ability to communicate effectively with various levels of employees and customers both verbally and in writing
  • Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.
  • Influence internal and external resources to a stated objective without formal authority.
  • Deliver required results with high levels of customer satisfaction, both internal external.
    Physical Demands and Work Environment
  • Job operates in the hospital/medical environment and remotely from home office location.
  • Potential exposure to hazardous physical, chemical, and biological agents.
  • Frequently in contact with electrical equipment and wireless networks.
  • This role routinely uses standard office equipment such as computers, phones, medical test equipment.
  • Average driving is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air or train may be required.
  • Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
  • Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
  • Ability to participate in an on-call rotation to provide customer support.
  • Regularly speaks, hears, and views computers.
  • Frequently lift, carry, push, or pull up to 30 pounds. Occasionally lift or carry up to 50 pounds, with assistance available.
  • Occasionally twist, and crawl.
  • Frequently stand, walk, stoop, kneel, and extended reach.
  • Regular grasping and repetitive hand movements.
  • Use of personal protective equipment may be required including, but not limited to, safety glasses, hard hat, hard toed shoes, and medical rubber gloves.

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About the company

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$68,678
Avg. Yearly Salary
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