Habitat for Humanity International (HFHI) is currently seeking a knowledgeable and customer service oriented Support Center Administrative Coordinator.
This position will be based at our operational headquarters located in Americus, Georgia.
The Affiliate Support Center Administrative Coordinator will provide operational support to the Affiliate Support Center by providing reports, coordinate training, document version control and advanced operational tasks using Salesforce, BBCRM, Clarity Connect, Outlook Office Suite and other technology. This position will report to the Associate Director, Affiliate Support Center.
Essential Duties and Responsibilities:
Develop and implement reporting for SSC activities, noting important trends and implications; identify service gaps and opportunities
Recommend operational changes that will result in improved performance by the team
Provide ad-hoc reports and create mass emails to send per SSC leadership
Develop, implement and document processes that assure data accuracy in Salesforce, BBCRM, SharePoint and other systems used by the SSC
Create and execute robo-call campaigns
Send, receive and document GSA Change Request documents
Act as back up for Representatives and/or Specialists
2 years related experience
Proficient in the use of MS Office suite of programs with emphasis on Excel, Word and Outlook
Results-oriented problem solver who sets the pace and tone for accomplishing goals while maintaining HFHI values
Excellent communication skills with a wide range of audiences
Excellent conflict resolution skills and ability to comprehend and communicate multifaceted issues and solutions
Excellent organizational skills and ability to multitask and handle multiple priorities
Active support of HFHI Values: Team Collaborator – Good Steward – LEAN/Continuous Improvement – Graceful Candor – Heart for the Mission – Personal Integrity
Basic administrative and reporting skills in a CRM system such as Salesforce
Experience in the use of a Contact Center phone system
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Since its founding in 1976 by Millard and Linda Fuller, Habitat for Humanity International has built and rehabilitated more than 150,000 houses with families in need, becoming a true world leader in addressing the issues of poverty housing.
Koinonia Farm and the Fund for Humanity
The concept that grew into Habitat for Humanity International was born at Koinonia Farm, a small, interracial, Christian farming community founded in 1942 outside of Americus, Ga., by farmer and biblical scholar Clarence Jordan. The Fullers first visited Koinonia in 1965, having recently left a successful business in Montgomery, Ala., and all the trappings of an affluent lifestyle to begin a new life of Christian service. At Koinonia, Jordan and Fuller developed the concept of "partnership housing" -- where those in need of adequate shelter would work side by side with volunteers to build simple, decent houses.
The houses would be built with no profit added and no interest charged. Building would be financed by a revolving Fund for Humanity. The fund's money would come from the new homeowners' house payments, donations and no-interest loans provided by supporters and money earned by fund-raising activities. The monies in the Fund for Humanity would be used to build more houses.