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Director, Commercial & Industrial Maintenance Service job in Houston at Sunnova

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Director, Commercial & Industrial Maintenance Service at Sunnova

Director, Commercial & Industrial Maintenance Service

Sunnova Houston, TX Full-Time

Brief Description of Sunnova

Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is powering energy independenceTM and changing the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person. 

Come be a part of the fastest growing segment of the energy industry!

The Director, Commercial & Industrial Maintenance Service Position 

Sunnova Energy is searching for a Commercial & Industrial Maintenance Service Director to be responsible for developing and implementing maintenance operations of solar, storage, generator, and other renewable energy equipment within a national fleet for the commercial and industrial line of business. The Director manages a national footprint for the field maintenance function and is responsible for completion of internal field service work orders according to established SLAs, goals, and metrics. Additionally, the Director is responsible for costs, revenues, quality, inventory, and safe operations. The position will provide direct guidance and oversee the day-to-day operations of field service including the internal maintenance team.


Director, Commercial & Industrial Maintenance Service Responsibilities 

  • Creates and executes Commercial & Industrial Maintenance program
  • Establishes and administers process for evaluation new commercial and industrial projects to identify monitoring and maintenance plan
  • Develops monitoring and maintenance plan and cost estimates, including coordination of resources, materials and assets, for each site
  • Provides direct, hands-on leadership, oversight, and execution of maintenance service activities nationwide
  • Establishes systems, policies and procedures for maintenance services including management reports; develops metrics and KPIs, monitors and trends results, and takes actions to correct; improves execution and future performance
  • Identifies and implements service deflection strategies to continually lower service costs, while improving fleet performance
  • Oversees the physical health of all company assets; maintains optimal performance
  • Defines processes and procedures for implementation of service work and truck rolls to customer sites
  • Oversees the management and execution of all customer warranty and insurance claims
  • Develops, manages, and maintains maintenance relationships with our external service vendors
  • Ensures effective and compliant operations in accordance with OSHA regulations, environmental regulations, and local requirements; acquires and maintains permits and certifications as necessary
  • Coordinates materials, inventory, fleet vehicles, technicians, and maintenance requirements; achieves service-level targets for system repairs and installs
  • Measures maintenance service activities and prepares reports including analytics and insights into actual and expected performance; identifies issues and opportunities 
  • Maintains external relationships with vendors, suppliers, and other stakeholders

Minimum Requirements

  • Bachelor’s degree in supply chain management, project management, business, logistics operations, or a related field 
  • 10+ years’ related experience
  • 5+ years’ management experience 
  • Strong commercial or industrial electric knowledge
  • 2+ years’ experience preparing or responding to RFPs and preparing 
     job estimates

Preferred Qualifications

  • Master’s degree in supply chain management, project management, business, logistics operations, or a related field 
  • Advance knowledge of Microsoft Office: Excel, Word, and Outlook
  • Ability to effectively prepare and summarize results into an executive summary and provide recommendations
  • Ability to effectively and accurately transmit, receive, and interpret data through the application of appropriate communication behaviors

Additional Knowledge, Skills and Abilities

  • Technical and applied understanding of digital logistics tools, such as transportation management systems (TMS), warehouse management systems (WMS), and inventory management systems (IMS)
  • Proven track record of consistently delivering on key performance indicators
  • Aptitude to effectively communicate, both verbal and written, with peers, senior management, and vendors
  • Strong analytical thinking and problem-solving skills
  • Eagerness to take ownership of responsibilities
  • Proven ability to work under pressure, organize, manage, and prioritize multiple deliverables
  • Team player that behaves ethically, with highest degree of integrity
  • Highly positive energy, self-motivated and can-do personality

Working Conditions

  • Works in an open office setting; not a remote or work from home position 

Physical Requirements

  • Must be able to work at a computer for 8 or more hours a day


Sunnova offers a generous employee reward package that includes:

  • Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
  • Competitive compensation & annual bonus
  • Paid time off, including 10 holidays and Paid Parental Leave
  • Cell phone allowance for many roles
  • Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
  • Complimentary garage parking in Houston

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

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