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CRM Initiative Administrator Intern

Indiana University Bloomington Part-Time
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Job Summary

This internship in the UITS Client Services and Support Division/IU CRMInitiative will assist with the technical administrative efforts on the IU CRMplatform powered by Salesforce. This internship would expose the student to working on an enterprise scale Constituent Relationship Management (CRM) platform that is leveraged across Indiana University for multiple business verticals. These include undergraduate/graduate student recruitment, university communications, employee services, external organization relations, and departmental relationship management. In addition, the student would be afforded the opportunity to discuss and analyze emerging technologies in a professional environment outside the classroom, as well as complete system administration and maintenance tasks. This internship would be appropriate for students with an interest in large-scale enterprise systems architecture, CRM technical administration, and working with industry leading vended software products. This position offers candidates a unique opportunity to learn about enterprise CRM platform administration at extreme scale and gain work experience in the Salesforce platform - a field with growing opportunity and a bright future. The selected intern will be coached through a collaborative approach to enterprise platform design and development.

Description of duties:
• Help with daily platform administrator tasks such as security setup, data uploads, and configured maintenance tasks.
• Assist with the investigation and proposed resolution of reported issues.
• Assist with solution development in a declarative configuration environment of multiple integrated vended software products.
• Assist with creation of draft documentation covering administrative and support processes.

Note: This position will work approximately 10-20 hours per week.

Required Qualifications

Graduate student in an information technology related field of study; or undergraduate student with strong technical aptitude.

Excellent technical analysis and solution development skills.Ability to effectively communicate and exchange information. Self-motivated and able to work independently with a minimum of amount supervision, as well as part of a team. Able to analyze information and exercise informed independent judgement. Strong time management and organizational skills. Efficient and detail oriented.

Work Location

Bloomington, Indiana

Job Classification

Salary Plan: HS

Salary Grade: HS

FLSA: Nonexempt

Posting Disclaimer

This posting is scheduled to close at 12:01am EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. URL blocked - click to apply.


Recommended skills

Attention To Detail
Self Motivation
Information Technology
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