Director of Patient Engagement

Company Description

As a leading agriculture business, we are committed to supporting the families who help our business units thrive in California’s Central Valley. With a comprehensive strategy to combat preventable chronic illnesses, we partner with our communities to create a healthier future—and you could be part of this transformative team. Not only are we redefining health and wellness in California’s Central Valley, but we’re also offering these programs entirely free to our employees, their families, and the communities where they live and work.

Join our dedicated team to provide high-quality, patient-centered care and make a significant impact on the lives of employees at The Wonderful Company, who are the force behind beloved household names like Wonderful Pistachios, FIJI Water, POM Wonderful, JUSTIN Wine, Teleflora, Wonderful Seedless Lemons, and Wonderful Halos Citrus.

Job Description

The Director of Patient Engagement will focus on employees utilizing our behavioral health services, health coaching programs, and Family Wellness Centers, which provide primary care to students in agricultural rural settings. The director will also oversee patient engagement strategies for all health and wellness services and locations, ensuring alignment with organizational goals.

Reporting directly to the Chief Medical Officer, this role will oversee a multidisciplinary team, including the Lead Health Coach (and Health Coaches), and Behavioral Health Therapists, and the Family Wellness Center Supervisor.

• Develop and implement comprehensive patient engagement strategies for behavioral health and health coaching across our H&W clinics, Wonderful Family Wellness Center, and sites at Wonderful College Prep Academy.
• Monitor engagement outcomes and metrics for school, community, and employee health services.
• Work closely with internal stakeholders to ensure seamless integration of services.
• Regularly assess and address barriers to patient access and engagement.
• Lead and mentor a team of healthcare professionals, including direct supervision of health coaches, mental health professionals, and Family Wellness Center staff.
• Strengthen relationships with school administrators, community leaders, and corporate stakeholders to promote awareness and utilization of services.
• Champion initiatives to engage underserved populations, particularly in agricultural rural settings.
• Track and report on key performance indicators tied to patient engagement.
• Use data analytics to drive improvements and report outcomes to the Chief Medical Officer and executive leadership.
• Travel required to Lost Hills Clinic, Delano clinic, and Mobile Clinic.
• This position is based in Lost Hills, CA.

Qualifications

• Bachelor’s degree is required.
• Master’s degree in social work, Nursing, or a related healthcare field is strongly preferred.
• 5+ years of relevant experience in healthcare leadership, patient engagement, or program development.
• Relevant clinical or administrative certifications (e.g., Licensed Clinical Social Worker (LCSW), Registered Nurse (RN), Certified Health Education Specialist (CHES), or similar).
• Certification in healthcare leadership or patient engagement (e.g., Certified Patient Experience Professional (CPXP)) is preferred.
• Proficient with technology, including EMR systems, MS Office, and data analytics tools.
• Written and verbal fluency in Spanish is strongly preferred.

Additional Information

• Pay Range: $140,000 - $160,000 and is eligible for a discretionary bonus. Final compensation will be dependent upon skills & experience.
• College scholarships for employees' children.
• Competitive benefits package including Medical, Vision, Dental, 401k, PTO, sick days, paid holidays, and tuition reimbursement program.
• Wonderful Giving (www.wonderfulgiving.com) -- allowing you to donate company money to a cause of your choice.
• Company focus on health and wellness including WonderfulNow, a robust suite of company wellness offerings focused on supporting our employees.
• Access to many Wonderful Company perks including the corporation health clinic and fitness center.

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Director

Full-time

Analyst

Wellness and Fitness Services