Coordinates and supervises the daily activities of a team in a specific product or operational category. Sets priorities for the team to ensure achievement; coordinates store activities with other supervisors. Provides significant input in hiring, disciplinary actions, terminations and compensation decisions.
Manages associate’s performance, progression and annual review writing and administering in partnership with the Store Manager for direct reports
Assigns tasks, follows up and monitors results
Assists associates to provide increased service to customers in response to specific needs and requests
Troubleshoots and provides solutions for customer complaints, escalating to management when necessary
Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room and restroom housekeeping
Decisions are guided by policies, procedures and the store’s business plan; receives guidance and oversight from store management
Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities
Accepts accountability to follow all safety and security procedures for self and others
Immediately reports unsafe conditions
High School diploma or equivalent
5-6 years of retail experience desired, including team lead experience in operational or customer-facing roles
Readily adjusts schedule, tasks, and priorities when necessary to meet business needs
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Job ID: PGM-CC-3433_R-0098120
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