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Engineering in Annapolis,Illinois
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Customer Quality Engineer

ZF North America Inc. Marshall Full-Time
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  • Lead all aspects of the RMA (Return Material Analysis) process for assigned customer from initial analysis to report approval from the customer. Ensure RMA analysis is completed per all objectives of the analysis protocol.
  • Work closely with Process, Component and Customer Quality at Marshall to compile information that is needed for customer reports.
  • Work closely with Engineering teams at Marshall and Detroit locations to gather necessary product and software knowledge.
  • Complete root cause analysis using structured problem-solving approach and appropriate tools.
  • Develop technical reports that describe issues simply, completely and accurately with emphasis on pictures, graphs and illustrations. Report submission timing and subsequent updates must meet customer expectations.
  • Monitor customer data bases (portals) for RMA status. Ensure reports as well as disputes are entered accurately and on time.
  • Interface directly with assigned customer to resolve open issues and close RMA reports on time. This includes representation at the customer’s location as required.
  • Present status to Marshall Management at QOS and other venues. Provide monthly feedback to Engineering and other Quality teams.
  • Compare and analyze trends in customer returns and internal process data to prevent issues.
  • Perform other duties as assigned.
  • Comply with and support the health, safety, and environmental programs, policies and procedures.

Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
Education Requirements
Bachelor’s degree in an engineering discipline.

Experience and Skill Requirements
•3 or more years of relevant experience.
•Strong understanding of electronics.
•Experience dealing with customers.
•Strong technical writing and presentation skills.
•Analytical problem-solving techniques using quality tools.
•Strong knowledge of soldering, placement and other electronic assembly processes.
•Experience analyzing data and predicting field exposure with reliability tools is preferred.
•Experience dealing directly with Asian customers is preferred.

Skills required

Sample Procedure
Quality Assurance
Performance Testing
Perform Inspection
Total Quality Management
Provide Technical Guidance


Salary Estimator

Based on Job Title, Location and Skills
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Job ID: USA-41283BR


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ZF is a global leader in driveline and chassis technology as well as active and passive safety technology. The company acquired TRW Automotive on May 15, 2015, and integrated it within the organizational structure as the Active & Passive Safety Technology Division. The combined company has a global workforce of around 138,300 at about 230 locations in some 40 countries and reported sales of €29.2 billion in 2015.

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