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Service Booker

Audi Central Houston Houston Full-Time
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You're serious about your career, and rest assured you've come to the right place.  At Audi Central Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.


Service Booker/ Warranty Purpose:

Records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

Duties and Responsibilities:

•       Processes warranty claims on a timely basis for each franchise or distributor.

•       Processes all warranty paperwork to ensure proper documentation.

•       Verifies criteria required by factory or distributor.

•       Reconciles all warranty receivables with payments through the appropriate accounting schedule.

•       Posts credits on computer.

•       Resubmits all rejected claims promptly or receives authorization to write them off.

•       Follows up on payment of outstanding claims.

•       Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.

•       Arranges for parts to be shipped to the factory or distributor, or to be scrapped.

•       Files and maintains all service records as required by the warrantor.

•       Keeps informed of all factory recalls and bulletins.

•       Assists with body shop warranty claims as needed.

•       Assists with the cashier and telephone operator duties as needed.

•       Assists with any clerical needs as directed by the fixed operations manager or the controller.

•       Maintains a professional appearance and a neat work area.

•       Performs other duties as assigned.


•       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

•       Ability to multi-task and work in a fast-paced atmosphere.

•       Must possess strong attention to detail.

•       Working knowledge of computers (MS Word, Excel, etc.)

•       High school diploma or GED required

•       Ability to read and comprehend instructions and information.

•       Valid in-state driver’s license.

•       Professional personal appearance.

•       Excellent communication skills.

•       All applicants must be authorized to work in the USA.

•       All applicants must perform duties and responsibilities in a safe manner.

•       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.


Recommended skills

Operations Management
Clerical Works
Authorization (Medical)
Authorization (Computing)


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Service Booker
Estimated Salary: $57K
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Audi Central Houston is proud to be part of the Sonic Automotive family of dealerships. Founded in 1997, Sonic Automotive is one of the nation's largest automotive retailers and a Fortune 300 Company.

Today, Sonic Automotive, is among the largest automotive retailers in the United States. These dealerships provide comprehensive services, including sales of both new and used cars and light trucks, sales of replacement parts, performance of vehicle maintenance, warranty, paint and collision repair services, and arrangement of extended warranty contracts, financing and insurance for the company's customers.

Sonic Automotive operates over 100 dealerships spread across 15 states and 26 major metropolitan markets. We represent approximately 30 different automotive brands with the majority of our dealerships being luxury and import brands. We are an industry-leading automotive retailer committed to providing our customers with an outstanding automotive experience that is delivered with professionalism, integrity and enthusiasm.

Sonic Automotive's vision of industry leadership is achieved through our strategy of operational excellence, while keeping our focus on the fact that, first and foremost, we are a sales organization. Sonic's founder and Chairman O. Bruton Smith best expressed our culture when he said "we may sell cars and trucks but we are in the people business." We encourage training, teamwork, accountability, recognition, entrepreneurial spirit, a strong work ethic - and having fun.

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