Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Seattle, WA 98104
  • Kathy Jansen

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Voice Engineer jobs in Seattle, WA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Network Engineer (VoIP)

Kelly IT Resources • Seattle, WA

Posted 9 days ago

Job Snapshot

Other Great Industries
Information Technology

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Job Title:              Senior Cisco Network Engineer (VoIP)

Term of Assignment:      Start ASAP, 40hrs/week;

Location:      Seattle, WA 98104

email: [Click Here to Email Your Resumé]

General Job Summary:

CISCO VoIP network engineer will provide senior level technical support for Client’s CISCO VoIP system, including troubleshooting of technical problems/issues, creating custom reports, call tree menu changes and other system management needs as required.

Essential Functions:

•             Engineer, design, and maintain a complex enterprise deployment of Cisco phone technology.

•             Design and maintain an expanding call center infrastructure at the university.

•             Provide ongoing operational support and troubleshooting of production networking issues, with a strong emphasis on VoIP.

•             Continued validation and improvement of system performance, quality, and reliability.

•             Strong, up-to-date experience with all major Cisco telephone applications, including Call Manager, Unity, and Emergency Responder.

•             Modifying call routing scripts and reporting.

•             Strong knowledge of Cisco Contact Center needed.

•             Configures, maintains, upgrades VMWare server environment for IP telephony environment

•             Reviews and recommends additional modifications, upgrades, or new software and hardware to meet the needs and improve the efficiency and effectiveness of VoIP infrastructure.

•             Develops IVR and call routing applications.

•             Analyze, isolate, and resolve Cisco VOIP system problems. This includes but is not limited to technical, procedural, operational, and functional issues

•             Ensures a high level of customer service to all users; ensures proper and accurate feedback on technical problems; and coordinates communications between client and information technology staff.

Minimum Qualifications:

Education & Experience:              

•             3+ years of hands on Cisco VoIP experience in enterprise environment

•             Proficient knowledge in CISCO VoIP

•             8+ years general network support experience

Required Licenses or Certifications:         

•             Cisco Voice \ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice)

Required Knowledge of:

•             Experience with Cisco CUCM

•             Cisco Contact Center Enterprise experience preferred

•             Telecommunications configuration, design and troubleshooting

•             Familiarity with server operating systems (Linux, Windows) and application software

•             Understanding of networking concepts and tools used for monitoring and troubleshooting

•             Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS)

•             Cisco IOS experience required

Required Skill in:              

•             Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the public.

•             Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.

•             Identifying, troubleshooting, and resolving basic computer hardware, software, network, and peripheral problems.

•             Experience with WAN, LAN, and related technologies

•             Demonstrated hands on experience with Active Directory and networking fundamentals (TCP/IP protocol, SMTP, DNS, DHCP and WINS)

•             Excellent oral and written communication skills, including the ability to read and process complex technical information.

•             Strong technical skills with the ability to work with minimum supervision

•             Excellent organizational and decision making skills

•             Preferred experience with Interpersonal skills to interact effectively with end-users, peers, managers and vendors

•             Ability to pull and analyze data for helping drive continual operational improvement

•             Responding to user requests and providing effective customer service using clear communication skills.

•             Communicating technical information to non-technical users.

•             Working under steady pressure with frequent interruptions and a high degree of employee contact by phone or in person.

•             Responding to inquiries and in effective oral and written communication.

•             Researching, analyzing, and evaluating new service delivery methods and techniques.

•             Strong organizational skills, excellent communication and people skills

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Job ID: US15TTKJ_BH1529733
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Kelly IT Resources

View All Similar Jobs View All Similar Jobs