Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 202 Graham Street
    Harrison, AR 72601

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Analyst jobs in Harrison, AR delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Planner

Windstream • Harrison, AR

Posted 27 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Strategy - Planning

Job Description

Description

Planners are responsible for workforce planning of field operations and work closely with the technicians, supervisors, and managers in the local communities Windstream serves. Planners may handle multiple communities and are often responsible for workforce of around 80 to 120 technicians.

Essential Job Functions:


• Review, monitor and adjust field operation technician daily tasks to ensure all commitment times are met. 
• Build close working relationships with field technicians, managers, and directors to maintain and improve dispatch performance and efficiency.
• Oversee technician routes to ensure optimal use of time, manage capacity requirements, and communicate with technicians and local managers to ensure compliance and productivity.
• Work with field personnel to update tech calendars and manage work zones.

• Monitor inbound demand levels and balance across multiple categories with available field technician capacity.
• Analyze failed tasks and provide system administration and correct tasks interface errors.
• Contact customers to provide arrival time updates, reschedule appointments, or respond to escalations. 
• Other duties as assigned.

Desired Qualifications: 


• Good oral and written communication skills
• Good organizational skills
• Ability to multi-task 
• Ability to deal with difficult customers
• Sensitive to customer service needs
• Ability to problem solve and make good judgmental decisions
• Ability to accommodate a flexible schedule, including overtime
• Innovative and highly motivated
• Ability to prioritize work
• Ability to perform in fast-paced environment
• Ability to work in a group to reach common goal
• Ability to adapt to process improvements and changes
• Knowledge of basic grammar rules and business math
• Good telephone voice and manners
• Basic PC knowledge and keyboarding skills
• Positive, outgoing attitude 



Qualifications

Education and Experience:  

High School diploma or equivalent and 5 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.




Job Category: Customer Service
Locations: 202 Graham St |US|Arkansas|Harrison\

EEO Statement:
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.
Job ID: 19001499
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.