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Mtw23c62t5syd9v1072

Customer Care Representative I

Sally Beauty Denton Full-Time
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Overview
Employee holds the primary responsibility for order processing and order checking, as well as interfaces with sales consultants, customers, warehouse staff, accounting, and shipping companies.
Responsibilities
  • Confers with customers by telephone, email or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
  • Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determines charges for services requested
  • Resolves customers' service or billing complaints by performing activities such as exchanging merchandise and refunding money. Checks to ensure that appropriate changes were made to resolve customers' problems
  • Contacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refers minor customer grievances to designated departments for further investigation
  • Completes contract forms, prepare change of address records, and issue service discontinuance orders, using computers
  • Partners with other Customer Service employees to administer training
  • High school diploma or GED\
  • 1-3 years’ experience in customer service or data entry
  • Working knowledge of Microsoft Office applications
  • 10 key by touch
  • Knowledge of principles and processes for providing customer and personal services. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)
  • Ability to engage in active listening
  • Ability to actively look for ways to help customers
  • Excellent communication skills
  • Strong interpersonal skills
  • Strong deductive reasoning skills
  • Excellent telephone etiquette
  • Knowledge of product line, prices, and promotions
  • Attention to detail and accuracy
  • Ability to apply general rules to specific problems to produce answers
 
We offer a competitive salary, outstanding benefits package that includes medical, dental, vision. Life insurance, paid vacation and sick days, paid holidays, merchandise discounts, tuition reimbursement, and 401(k) with company match.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
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Recommended skills

Active Listening
Interpersonal Skills
Communication
Telephone Skills
Data Entry
Deductive Reasoning

Location

CareerBuilder Estimated Salary

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$40K
Below Avg. Average Above Avg.

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Customer Care Representative I
Estimated Salary: $70K
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Job ID: 6585

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