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Support/Systems Engineer

TEKsystems, Inc • Grand Rapids, MI

Posted 3 days ago

Job Snapshot

Full-Time
$999,999.00 /Year
Computer Hardware, Computer Software
Information Technology

Job Competition

2

Applicants

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Job Description

Top Skills Details:

1. Support (customer service will be the most important piece of the job as this individual may be spending the entire day working with customers over the phone to resolve their issue)


2. Troubleshooting, Patching systems and experience with command line (Linux)

3. SQL (Understands selection statements and table querying), troubleshooting Windows operating systems

The primary responsibility of this position is to provide first-level customer support. This person will work closely with customers, first level technicians in the Customer Support area, and software project and technical engineers to resolve customer issues. This person may also participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of SQL, operating systems, databases, and networking.

Job Responsibilities:

-Participates in various levels of maintenance, enhancements, testing, implementation, and support of software and IT.
-Participates in presentations of semi-complex technical findings and development

Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues.

-Escalates semi-complex, unusual problems to others.
-Identifies and resolves readily identifiable, clearly-defined problems.

Database:

-Ability to interact with MS SQL database user interface and navigate to the key areas related to performance monitoring and tuning

-Confidently review Database procedures with a moderate level of comprehension of the procedures intended functionality.
-Understand what procedure wait times are as well as the options available and actions that can be taken to improve the wait times.

Windows OS:
-Overall capability to efficiently navigate through the various tools and user interfaces of Windows
-Knowledge to identify and resolve causes of poor performance within Windows
-Able to identify, install and verify successful deployment of Windows Updates and Service Packs
-Understand how to remotely connect with Windows bases systems

UNIX OS:
-Overall capability to efficiently navigate through the various tools and user interfaces of UNIX
-Knowledge to identify and resolve causes of poor performance within UNIX
-Able to identify, install and verify successful deployment of UNIX Updates and Service Packs
-Understand how to remotely connect with UNIXZ bases systems

Software Applications:
-Understanding of various communication protocols including sockets and FTP
-Ability to review complex log files to identify and resolve issues
-Knowledge of how software applications interact with a database

Networking:
-Basic understanding of TCP/IP settings such as IP address, gateway, DNS, duplex
-Basic diagnostic tests using, PING, TRACERT

Server:
-Basic understanding of key server components (hard drives, CPU, memory)
-Able to diagnose basic server issues
-Can setup and configure a server into a server rack (cables, connections, monitor)

Tools:
-SolarWinds System Monitoring
-Anti-Virus (i.e. Norton, Symantec, Trend Micro)
-Remote Access (i.e. Remote Desktop, VNC, PCAnywhere)
-Business Continuity
-Symantec Backup Exec System Recovery
Documentation:
-Able to clearly document technical processes and procedures

Direction of Others:
-May provide general guidance or train lower level support staff.

Key Working Relationships:
-Extensive external customer and intra-organizational contact.

-Soft Skills and Attitude:
-Works well within a team environment
-Genuine interest in helping others
-Able to multi-task in a high-pace environment and under pressure
-Customer advocate in performing every task and responsibility
-Able to adapt to quickly changing situations and requirements
-Thrives on high priority issues
-Resourceful and performs well at problem solving and critical thinking




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
Job ID: 6690574
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