INBOUND CALL CENTER AGENT
Candidate must have at least 3-6 months of written communication experience at a contact center or Office environment (preferred)
• Candidate must have six months of proven customer service experience
• Candidate must display analytical and problem solving skills
• Candidate must excel at written communication
• Candidate must displayed ability to toggle between multiple applications while assisting clients on chat/e-mail
• High-School Diploma or equivalent
Esthetician license or cosmetology license highly preferred
• Sales experience a plus
• Candidate must be able to type at least 30 wpm or higher
• Candidate must be able to pass a grammar test with a 80% or higher
• Background in cosmetics/skincare preferred
• Commitment to extensive product knowledge ongoing training.
• Comfortable with product consultation, up-selling, and product recommendations.
• Ability to multi-task in a fast paced environment.
• Understands and strives to meet or exceed call center metrics
• Attendance and punctuality is essential for this role in a live environment.
• Ability to adhere to all company policies and procedures.
Complex Problem Solving