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Desktop Support Analyst

Kelly IT Resources Durham Full-Time
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  • Troubleshoots technical computing problems and provides end-user support and problem ticket resolution for  internal users.
  • Handles end-user requests for hardware and software for supported clients in the environment.
  • Updates assigned problem tickets and service requests.
  • Escalates problems and requests as appropriate.
  • Tracks and maintains site documentation, configurations, and maintenance. Completes special assignments and project work as needed.
  • May contribute to desktop/laptop software evaluations and upgrades.
  • May interface with third party vendors to resolve certain hardware/software problems.

Job Level Specifications:

  • Intermediate knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.
  • Develops solutions to defined tasks, typical computing problems and projects appropriate in scope and complexity; may be solved by the application of specialized technical knowledge, concepts or theories.
  • Work is usually performed independently and requires the exercise of judgment and discretion.
  • Receives initial direction and work may be reviewed for accuracy and quality.
  • Interacts mostly with immediate management, project leaders and other professionals within the department or function.

Qualifications: Work Experience:

  • 3 to 5 years of relevant IT work experience in an enterprise-level environment

Education and Certification(s):

  • Bachelor's degree or equivalent experience.

For an immediate response, email resume to Email blocked - click to apply



Why Kelly®?


With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

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Job ID: US589JCP_BH1584042

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In a recent study, one-third of large companies predicted contingent workforce growth of 50 percent or more.* Kelly IT Resources® can help you be a part of this contingent workforce growth opportunity.

Kelly IT Resources, a specialty service of Kelly Services®, is focused exclusively on placing skilled IT professionals in contract, contract-to-hire, and full-time jobs across the gamut of IT professions, including:

  • Database Development and Administration
  • Digital and Internet Media
  • Enterprise Systems Analysis and Integration
  • Network Design and Administration
  • Programming and Software Engineering
  • Project Management
  • Software Testing and Quality Analysis
  • Technical Support
  • Technical Writing
  • Web Development and Administration
It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year.

Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices.

Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

*According to “The Emerging New Workforce,” a 2009 report by Littler Mendelson, P.C., an employment and Labor Law solution firm. 

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