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Network Operation Center (NOC) Engineer

Robert Half Technology Oak Ridge Full-Time
$80,000.00 - $100,000.00 / year
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Ref ID: 02710-0011015880

Classification: Network Engineer

Compensation: $80000.00 to $100000.00 yearly

The Network Operations Center Engineer is responsible for the monitoring and response of IT service related issues to expedite resolution and minimize negative customer experience. The NOC Engineer ensures maximum possible service availability and performance by identifying, categorizing and responding to application, network and system issues working to meet or exceed established Service Level Agreements in accordance to the Business objectives.

Key Responsibilities:

• Monitor core network and system services for outages and performance issues and respond to alerts/incidents in accordance to policies and procedures.
• Work to meet or exceed service level targets.
• Accurately and efficiently diagnose and resolve alerts. Effectively escalate unresolved alerts to the appropriate teams and coordinate efforts to resolve the issue.
• Assist in maintaining documentation including creating and editing support guides, knowledge base articles and runbooks.
• Analyze trends and provide recommendations for system/network improvement.
• Install, configure and maintain system/network monitoring applications.
• Isolates and identifies root cause of problems for network, servers, and applications in conjunction with the infrastructure teams.
• Experience with vendor management in facilitating the resolution of issues.
• Provides feedback to team and Management to improve best practices and procedures.
• Perform basic troubleshooting of Windows servers, applications and network devices.
• Coordinate server and workstation enterprise patching.
• Maintain and administer the enterprise backup solution.
• Performs other duties as assigned to support the continued success of self, team, department, and company
Skills and Qualifications:

• Bachelor’s degree, vocational training or relevant work experience.
• 3 years working as NOC Engineer/Administrator or experience in a similar role.
• Demonstrated experience with TCP/IP networking, networking equipment, Citrix, VMware and Windows server OS. Familiarity with monitoring tools (Solarwinds preferred.)
• Good problem-solving skills and strong attention to detail.
• Excellent communication and collaboration skills.
• Sound ability to analyze issues.
• Capable of multi-tasking and prioritization of workload.

Preferred Qualifications:

• CCNA and/or MCSE are a plus.
• Experience with Powershell scripting.
• Familiarity with VOIP Telephony is desired.
• ServiceNow Administration experience

*** For immediate consideration, please send an updated resume with salary requirement to Christopher.Ciuppa@rht.com ***

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Skills required

Disaster Recovery
Microsoft Antivirus
Data Security
Incident Management
Public Key Infrastructure
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We have a lot in common: You want to find meaningful work and be rewarded for it, and we want to help you do it. We believe that when you find the role that matches your skills and priorities, you'll thrive.

Whether you're looking for project, contract-to-full-time, or full-time IT work, we've got your back. Robert Half Technology specializes in matching IT professionals like you with IT support jobs, software jobs, developer jobs and other technology roles. Our process begins with one-to-one personal service from industry specialists who get to know who you are and what you're looking for. Then we apply our deep expertise, robust resources and leading-edge technology to connect you with an assignment where you can make meaningful contributions and be valued for them.

At Robert Half Technology, we're dedicated to finding the fit that makes people happier and companies better. Join us.

About Us
Robert Half Technology is a division of Robert Half, the world's largest specialized staffing firm. For almost seven decades, we've helped candidates and companies find the right fit. That passion has paid off: Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998. We love what we do-and we want you to love it too.

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