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Product Owner - Permits & Enforcement at Passport Labs

Product Owner - Permits & Enforcement

Passport Labs Charlotte, NC Full-Time
About the Role

As a Product Owner at Passport, you will help drive the technical, operational, and financial success of Passport's products, including Parking, Payment Processing, Digital Permits, and Citation Management. You will work with Product Managers and the other teams (e.g. Engineering, Sales, Design, etc.) to translate the product vision and strategy into business requirements that allow the Engineering team to build even better products for our clients.

We have two positions open for this role: one Product Owner - Permits, and one Product Owner - Enforcement.


* Partner with Product Managers, Customers, Engineering, UX, and Support to obtain a detailed understanding of customer requirements, identifying business problems, opportunities outcomes, and measurable key results

* Understand and translate the product vision and business strategy to maximize product value from engineering output

* Maintain, prioritize, and communicate Product Backlog and 5-Sprint Planning

* Create and groom Epics and Stories, facilitating stakeholder sessions needed to do so

* Understand solution options and make trade-off decisions between scope, time and resources

* Responsible for any supporting documentation needed for development

* Responsible for sign-off on Stories at the end of Sprint as well as sign-off of Epics prior to client launch, ie ensuring work meets Definition of Done (DoD)

* Responsible for artifacts for each release for internal partners, included but not limited to demo day, release notes, and product documentation

* Provide second-tier support

* Represent Product during major incidents, assisting with communications and impact assessments


* Bachelor's degree or equivalent experience

* 3+ years of experience in analytics, software or business required

* Certified Scrum Product Owner certification preferred

* Experience with a growing technology or SaaS company preferred

* Background in working with collaborative, cross-functional teams preferred

* Proven ability to translate between technical and non-technical language with engineering and technical teams preferred

* Client-facing experience preferred

* Experience with JIRA or similar enterprise development tools is a plus

* Strong written and verbal communication skills

* Willingness to travel up to 20% of the time

About You

You are fascinated by how things work. You blend technical ability with business acumen. While you are not necessarily a developer, you may have tinkered and are familiar with development methodologies. You understand the connection between financial drivers and end-user metrics. You are effective at connecting long-term vision to near-term objectives.

You are detail-oriented and organized-nothing slips through the cracks. You measure everything. You are inquisitive, yet you know how to listen and incorporate new knowledge into the product strategy. You know how to work collaboratively across teams in order to produce the strongest outputs. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the organization and in the market.

You read the books, you've followed the blogs, and as someone committed to continual improvement, you're excited to improve the overall practice of product management at Passport as much as supporting the product lines themselves

About Us

Passport is a transportation software and payments company that builds technology to more efficiently manage streets and sidewalks. Based in Charlotte, North Carolina, Passport is trusted by more than 800 cities, universities and agencies, including Chicago, Toronto, Los Angeles and Miami. Passport's digital platform helps cities manage parking and mobility infrastructure, creating more livable, equitable communities. One of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, Passport was also named to Fast Company's World's Most Innovative Companies for 2020.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Recommended Skills

  • Assessments
  • Attention To Detail
  • Business Requirements
  • Certified Scrum Product Owner
  • Commercial Awareness
  • Communication
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