The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people cant imagine living without.
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Brand Research (BX) Data Insights Manager
Qualtrics formally launched the BX (Brand Experience Management) product pillar in 2019. BX provides a dynamic approach to Brand Experience Management that enables clients to make smarter and faster decisions in the areas that matter most. Since launch, the BX product has seen tremendous success and is a major growth opportunity for Qualtrics. We are looking to add a Brand Research (BX) Data Insights Manager to the team to meet the evolving needs of our ever-expanding base of BX customers and deliver a great customer experience.
The Brand Research (BX) Data Insights Manager is a newly created role, responsible for ensuring customers derive value from their investment in brand products and services. In this role, you will work with customers to build strong partnerships, drive adoption of the technology, integrate it into the way they work, and align their program with their business priorities to ultimately ensure our customers realize value from their investment.
The Brand Research (BX) Data Insights Manager will serve as the single point of contact for customers in supporting the ongoing sustainment and success of these customers. The Brand Data Insights & Customer Success Manager will have the support of the core account team and as needed the larger expanded team to address specific client needs. The goal is not just retention and growthit's about thinking like the customerunderstanding their goals and consistently delivering value.
This is an exciting role, one that will be piloting this new sustainment model for our customers. The Brand Research (BX) Data Insights Manager will be pivotal in understanding what is working with this new sustainment mode, what can be improved and ultimately helping to scale this newly created role. This role will also have direct reports; you will be responsible for coaching and managing these individuals and supporting their career development.
Key success metrics for this role include client satisfaction, product usage, renewals and expansion.
A minimum of 7 years relevant market research experience (client and/or agency side)
Experience supporting the full life cycle of brand research/brand tracking including survey design, data analysis, report creation, and storytelling of results
Strategic thinker, ability to connect the dots between the Qualtrics technology, survey data and the clients business needs/goals
Excellent communication skills, both written and oral
Ability to work well both independently and as part of a cross functional team
Comfortable with ambiguity, ability to understand a big picture idea and independently run with it
Professional, able to independently interact with vendors/clients
Proficient in Excel/Google Sheets, PowerPoint, Google Slides and/or Keynote
Minimum of 2 years experience managing individuals or teams
Account management experience with a demonstrated ability to nurture and grow accounts
MBA or advanced degree from a top-tier university
1-2 years of experience in the SaaS (Service as a Software) industry
Experience with Qualtrics XM platform
Knowledge of SPSS or other analytical software.
Qualtrics is an Equal Opportunity employer. Individuals seeking employment at Qualtrics are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
- Account Management
- Business Requirements
- Data Analysis
- Google Docs