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Customer Service in Cedarhurst,New York
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Customer Service Representative

Cardinal Health Queens Full-Time
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Location: Whitestone, NY (Queens area)

Shift: 9:00am-5:30pm Monday – Friday


What Customer Operations Support>contributes to Cardinal Health


Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Customer Service Representatives are responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution


Accountabilities in this role

  • Placing orders via phone/email/fax
  • Running customer reports
  • Working closely with the Distribution Center and Kinray Sale Representatives
  • Answer incoming phone calls from customers
  • Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
  • Respond to customer questions and problems
  • Contact customers to inform them of additional information or payment needed


What is expected of you for success in your role

  • Demonstrates working knowledge of product/service features and how products are used in customers' businesses
  • Demonstrates working knowledge of business practices and procedures
  • Evaluates customer requests and ensures proper action is taken with minimal supervision
  • Provides appropriate level of customer support on moderately complex customer issues
  • Coordinates problem resolution
  • Documents product/service issues and resolution techniques for the benefit of the team
  • Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions
  • Resolves routine problems/issues

Qualifications

 Competencies
 

Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces

  • Ensures that customers have a positive experience; commits to meet or exceed customer expectations
  • Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
  • Identifies opportunities to improve efficiency while providing flawless transactions, services and products
  • Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes


Qualifications

  • High school diploma/GED
  • Prior computer experience using Microsoft Office systems preferred

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$46K
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Career Path

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Customer Service Representative
Sales Representative
Estimated Salary: $64K
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