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  • Downers Grove, IL 60515

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Homesale Counselor

Weichert, Realtors® • Downers Grove, IL

Posted 23 days ago

Job Snapshot

Full-Time
Other Great Industries
Professional Services

Job Description

Weichert Workforce Mobility is seeking customer service minded candidates with domestic relocation counselor experience for our Downers Grove, IL office. The candidate must be able to work in a fast paced environment which requires strong attention to detail and responsiveness. Responsibilities include, but are not limited to the following:
* Acts as the Weichert Workforce Mobility main point of contact for administering the various phases of the relocation process for transferees who are currently homeowners. Oversees the delivery of relocation services to transferees and their families using Weichert's best practices and service standards to ensure a high quality service delivery experience.Administers detailed client relocation policies;
* Supports the needs of transferees relocating including home sale, home finding, and household goods shipment, settling in services and expense processing.
* Understands and manages costs and expenses related to relocation deliverables, maximizing the benefits while minimizing expenses and costs.
* Measures customer satisfaction on a timely basis. Ensures that transferees receive, complete, and return the automated Customer Service Evaluations within 30 days of their completion dates. Works with the Client Service Director to manage issues that arise in the process with a proactive approach.
* Performs other duties as assigned Ideal candidates will meet the following business requirements:
* 3+ years relocation counselor experience;
* Outstanding, demonstrated customer service;
* Excellent organization skills and prior experience multi-tasking in a fast paced environment;
* Real estate experience and license preferred;
* Excellent written and oral communication skills are required;
* Bachelors degree a plus. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Job ID: 5000482344406
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