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Customer Service Representative

Bartech Group Johnston Contractor
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Job Description

If you are an experienced Customer Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Customer Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Customer Service Representative        

Job Responsibilities                                              

Your specific duties as a Customer Service Representative will include:       

  • Provides customers with information in response to questions that have been escalated to this level; researches, resolves, and responds to general and semi-complex customer concerns; references single or multiple screens or documents to resolve issues; and shares best practices with less experienced staff.
  • Provides information to customers regarding products and services.
  • Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
  • Researches, resolves, and responds to general and semi-complex customer concerns; escalates complex questions for resolution.
  • Shares best practices with department team members in order to maintain required service levels.
  • Tracks trends in customer and product concerns and informs/provides feedback to appropriate departments/units so that necessary action can be performed.
  • Evaluates disputes between customer opinion and company actions, and explores alternative solutions that will result in satisfactory resolution.
  • As an Insurance Coordinator for, you will be responsible for communicating with customers, insurance agents, and dealers to verify insurance on retail and lease accounts financed through JDF. In addition, you will:
  • Respond to inquiries from internal staff, dealers, Sentry Insurance, outside insurance agencies and customers
  • Maintain accurate records and enter data into appropriate systems
  • Evaluate insurance documentation provided from insurance companies to verify collateral is insured
  • Support the claims process by providing relevant documentation to appropriate parties

Customer Service Representative

Job Requirements

As a Customer Service Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Experience in a call center environment that utilizes customer service quality standards
  • Working knowledge of Microsoft Office programs, specifically Word, Excel, and Outlook
  • Ability to use various department specific computer programs
  • Effective negotiation, conflict resolution and problem-solving skills
  • Strong attention to detail
  • Excellent business communication, both verbal and written
  • Ability to work effectively in a close team environment
  • Experience working in a finance or insurance environment.
  • Knowledge of Accounting fundamentals, including debits/credits
  • Successful experience working in a team environment
  • Education (or equivalent work experience):Bachelor's Degree in Business / Management or equivalent experience in a customer service environment


Customer Service Representative

Benefits

As a Customer Service Representative with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Customer Service Representative Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Apply now!

 Applicant must be eligible to work in the US for immediate opening.

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

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$41K
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Career Path

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Customer Service Representative
Estimated Salary: $64K
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Job ID: BHJOB4449_197608

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Bartech is a leading global workforce management and staffing solutions provider to Global 500 firms.  Today, we bill over $2 billion in revenue for clients worldwide who trust us to design, execute, and manage sophisticated workforce management solutions, large-scale staffing engagements, and strategic Business Process Outsourcing and consulting engagements.

Bartech is a proud employer managing more than 4,000 engineers, technologists, accountants, and professional staff for businesses in the US and Canada.  We see it as a privelege to help skilled professionals and specialists find positions with leading companies.

Our goal is to help you put your skills to work in a place where you can grow and contribute.  For 35 years, we have been supplying qualified candidates to industries such as energy, pharmaceutical, healthcare, telecommunications, and auto - that depend on gifted professionals to propel them to success.  That experience has made us a trusted partner to leading organizations and a top employer of professional talent.

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