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Unitedhealth Group in US
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Bilingual English / Spanish Service Account Manager Associate - Irving, TX

UnitedHealth Group Irving Full-Time
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with "SCA" must support a government Service Contract Act (SCA) agreement.


Primary Responsibilities:

  • Serve as a resource to a complex customer base while managing various health/wellness communications and activities
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Vendor management/coordination of wellness events (biometric screenings, flu shots, health fairs, wear red day, etc.)
  • Creating wellness/health communication campaigns, getting materials composed, printed and distributed
  • Translation of Documents (English to Spanish)
  • Assistance with reporting and distribution
  • Provide expertise and customer service support to members, customers, and / or providers
  • Extensive work experience within own function
  • Work is frequently completed without established procedures
  • Work independently
  • Act as a resource for others
  • Coordinate Activities across multiple locations

Required Qualifications:  

  • High School Diploma / GED (or higher)
  • 4+ years of Customer Service Experience
  • 4+ years of project management and communications experience
  • Intermediate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Bilingual English and Spanish

Preferred Qualifications:

  • Experience creating basic formulas, creating and managing pivot tables in Microsoft Excel
  • Experience creating communications for mass distribution
  • Experience coordinating onsite activities including vendor management

Soft Skills:

  • Ability to handle complicated issues and build relationships with customers in the process
  • Ability to take direction from different areas of the business
  • Ability to manage accounts by directing issues to the proper departments
  • Ability to navigate a computer while on the phone
  • Critical thinking and ability to anticipate customer needs to resolve issues
  • Ability to multi - task, this includes ability to understand multiple products and multiple levels of benefits within each product

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity


Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Irving, TX, Custom Service; Client Specialist; Customer Specialist, Bilingual English and Spanish , Project management

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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Bilingual English / Spanish Service Account Manager Associate - Irving, TX
Estimated Salary: $64K
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Job ID: 2551_833676

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UnitedHealth Group is Fortune 5 and working to create the health
care system of tomorrow.  We can’t do it alone.  We need your help,
skills and drive to serve others.  
Consider your future: workatuhg.com

Our industry is focused on innovation and change. You can expect
to work a little harder, because we aim a little higher to meet the rapidly
evolving needs of healthcare.  We expect more from ourselves as well as
those who share our passion for excellence. If you’re open to that challenge,
you’ve come to the right place. Yes, we’ll test your skills, then help you to
build more. 

Through our family of businesses and a lot of inspired
individuals, we're building a high-performance health care system that works
better for more people in more ways than ever.

If you would describe yourself as compassionate, decisive, and
built for speed, we want to hear from you.  This is the place to share
your ideas and your passion for making a difference right now. We won’t promise
you the world, but we will promise you the opportunity to do
your life’s
best workSM


Because we recruit talent for a diverse range of areas - from
finance and nursing to customer service, marketing, legal and beyond – chances
are, we’ll have an opportunity for you.

UnitedHealth Group Values:

Just like you, we’re driven by values that are guiding our way
forward:

Integrity
– Honor commitments. Never compromise ethics. 
Compassion – Walk in the shoes of people we serve, and those with whom
we work.
Relationships – Build trust through collaboration.
Innovation – Invent the future, learn from the past.
Performance – Demonstrate excellence, in everything we do.

With these values as our foundation, and through the talents,
drive and compassion of people like you, UnitedHealth Group will transform
health care. And we’ll continue our evolution as a company, making an even
greater positive impact on the lives of those we serve. 

Consider your future:
workatuhg.com

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