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Call Center Service Technician

ARI Grapevine Full-Time
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ARI has an outstanding opportunity for a TRC Service Technician based in Grapevine (TX).

Principal Purpose of Position:

  • Assist drivers with emergency roadside assistance.
  • Assists drivers in locating suitable repair locations.
  • Provides accurate documentation on all maintenance and repair events.
  • Verifies that all repair and maintenance work is necessary and done at a fair price.
  • Reviews and authorizes all repairs for fleet vehicles as necessary.
  • Documents all instances where a cost savings is realized.
  • Ensures appropriate preventative maintenance schedule is followed.
  • Maintains all monthly metrics at or above the established goal.
  • Offers assistance willingly and makes a positive contribution to morale.
  • Shows sensitivity to and consideration for other’s feelings.
  • Punctual, regular and consistent attendance.
  • Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.
  • Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions.
  • Keeps manager and/or coworkers informed of work progress and other necessary information.
  • Maintains a positive relationship with management and other workers, listens effectively.
  • Must be able to complete transactions with accuracy while providing a high level of quality service
  • Perform all other duties and special projects as assigned.

Education and/or Training:

  • High School Diploma or Equivalent
  • Vocational or Technical education recommended

General Skills:

  • Basic Knowledge of Microsoft Office
  • Typing – 20-25 WPM

Relevant Work Experience:

  • 10 to 15 years of experience in automotive or truck repair
  • ASE Certified in 3-7 car, or 3-6 truck repair categories

Planning/Organizing/Managerial Knowledge:

  • Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions.
  • Shows sensitivity to and consideration for other’s feelings.
  • Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.

Communicating & Influencing Skills:

  • Keeps manager and/or coworkers informed of work progress and other necessary information.
  • Maintains a positive relationship with management and other workers, listens effectively.
 

Recommended skills

Emergency Handling
Scheduling
Management

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$43K
Below Avg. Average Above Avg.

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Call Center Service Technician
Estimated Salary: $49K
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Job ID: R0029691

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