The SVP provides strategic leadership of a diverse service delivery system and business development to Organization’s residential, community habilitation, nursing, and other IDD related services. Is responsible for quality outcomes for the people we support and contributes to Organization’s financial health and success through leading the IDD managers to ensure high quality, effective, and fiscally viable, services. The SVP is responsible for leadership planning and implementation of a diverse array of services and supports designed to ensure that each person with special challenges reaches their highest potential and desired quality of life. The SVP ensures compliance with all current laws, regulations, and industry standards with a focus on using data to make informed decisions that foster quality improvement. The SVP plans and secures service expansion opportunities to meet the needs of individuals and families and the community and supports the operations of the organization. The SVP is also responsible for proposal and budget development, accomplishment of Corporate Strategic Plan goals, key performance indicators and outcomes, Corporate Compliance, Utilization Management, staff retention and development, and living and actively promoting the Vision, Mission, and Values of the Agency. The SVP cultivates and maintains relationships with key community, regulatory and political leaders and markets the services, while seeking out and securing business development opportunities. The SVP negotiates and administers contracts related to service delivery under the guidance of the Chief Quality and Compliance Officer or designee.
Provides Program Planning and Development
- Ensures development, coordination and integration of programs through supervision, and evaluation
- Liaise with officials of the DDSOs and OPWDD regional offices to plan, develop and execute improvements in the existing IDD division as well as new initiatives..
- Works with Innovations/Data team to develop outcome measures as well as means to gather data to measure performance.
- Assists in the drafting and review of any proposals for new program development.
- Implements and monitors strategies and progress in meeting Division goals as outlined in the Corporate Strategic Plan.
- Collaborates in the agency budgeting and planning process to ensure agency meets financial goals. This includes staffing plan to implement corporate strategic plan and new program development.
- Reviews, on a continuous basis, the general business climate for the agency to expand program areas and develop new business opportunities within the IDD service system, ensures excellent internal and external customer service, and maintains existing relationships with vendors.
- Leads the in the process of attaining higher Division productivity by analyzing organizational structure and systems, identifying resources required and communicating with residence managers on the supporting strategies and needs involving agency strategies.
- Attends training or state mandated sessions associated with regulations, trends and changing service delivery models to people with intellectual and developmental disabilities.
- Collaborates and ensures required habilitation and other plans are in place and followed to support consumers’ quality of life including following incident review process ensuring that all events are reported, investigated and corrective actions are determined and implemented to improve quality of service delivery.
- Leads review and administration of quality outcomes data through CQL POMs and the use of Evidence Based Practices including a trauma informed approach to working with individuals and families.
- Promotes and supports Staff retention events and activities
Provides Program Oversight and Supervision
- Provides clinical and administrative supervision and direction to Area Directors of IDD Residential Services through individual and group supervision, as well as monthly Division meetings that include Residence Managers, and as needed, representation from Organization support departments.
- Ensures internal quality assurance, compliance with all regulatory requirements and quality performance on all internal and external evaluations
- Monitors ongoing fiscal status of IDD programs, taking full responsibility to operate the division in a fiscally stable and cost-effective manner, achieving cost savings wherever possible while maintaining quality care. Ensure that all programs are meeting census, billing and revenue and collections expectations
- Takes leadership role in shaping, together with Dept of Quality, the monthly IDD Incident Review meetings
- Trains directors in financial management and reporting for their units.
- Participates in monthly Program Leadership meetings
- Provides 24/7 on-call coverage to back up IDD directors in their after-hours coverage of their programs.
- Collaborates with the Division Supervisor of Nursing Services in oversight of nursing services in the division.
- Reviews on an ongoing basis, system results to ensure that all are being followed with expected outcomes.
- Participates, as needed, in the screening of candidates for hire within the division
- Models sensitive and effective communication with family and correspondents of consumers served
Participates in IDD related special investigations.
- Reviews reports of client abuse or untoward incidents arising with the IDD programs
- Conducts, assists with and cooperates with all investigations in division.
Participates in Corporate Management
- Represents agency at inter-agency and planning and development levels, interacting with various levels of government in furtherance of Organization's goal of achieving an IDD operation of exceptional quality including, but not limited to, the Inter-Agency council, ACA, and OPWDD, , with respect to cost data and rate setting, etc.
- Participates in executive decision-making and agency-wide program development
- Participates in agency’s monthly Safety meetings, bringing concerns to the discussion and pushing towards resolution.
- Prepares for and presents Division’s financial performance at monthly business meetings.
- And other duties as may be assigned
Master’s Degree in Social Work, Psychology, Nursing or other relevant human service or clinical field from an accredited university plus 10-years progressively responsible experience in OPWDD certified (or equivalent) settings, at least 3 years of which was at the level of Vice President.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
- Has demonstrated experience and expertise supporting teams that serve clinically complex individuals. Is aware of the industry best practices and Evidence Based Practice models, such as ABA, Trauma Informed interventions.
- Knowledge of Federal and New York State laws and regulations and prevailing standards pertaining to programs overseen by the NYS OPWDD
- Effective staff management skills: Selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, resolving problems; and controlling the essential work functions (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)
- Effective organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources)
- Financial/accounting skills sufficient to manage program budgets
- Knowledge of Medicaid funding and billing systems and regulations
- Ability to work with diverse individuals
- Ability to make reasonable and sound evaluative judgments
- Ability to create, compose, and edit written materials, including business reports and correspondence
- Ability to read, analyze, and interpret professional journals, financial reports, legal documents, technical procedures, or governmental regulations
- Ability to effectively and efficiently respond to questions from employees, board members, and members of the community;
- Ability to present information (e.g. prepare and deliver a written or spoken presentation with supporting materials) to the board of directors, management, employees, and/or public group;
- Ability to plan organization-wide activities (e.g. setting objectives, developing strategies, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the activities)
- Knowledge of Microsoft Office software and ability to master other software required by positions (e.g. Electronic Health Record etc.)
- Highly creative thought processes and the energy and vision to represent the organization and its objectives with enthusiasm and persuasiveness.
- Superior written, oral, and interpersonal skills and strong analytical and reasoning abilities.
- Ability to synthesize complex information and disparate ideas into a compelling and cohesive presentation.
- Vision: serves as part of the team of staff that lead in the creation and implementation of the corporate vision.
- Reliable, flexible, and collaborative team player with demonstrated leadership, organizational, and time management skills
- Ability to encourage, support, and inspire others to share input and collaborate toward a common goal. Strong relationship-building skills with an ability to relate to diverse groups.
- High personal integrity and sound decision-making.
- Orientation for detail and personalized communications, with an overall focus on the broad view.
- Ability to perform multi-faceted activities and balance multiple priorities.