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User Support Specialist/Operations Coordinator - CDC at General Dynamics Information Technology

User Support Specialist/Operations Coordinator - CDC

General Dynamics Information Technology Saint Joseph, MO Full-Time

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Job Family: Program Management

GDIT is seeking a User Support Specialist / Operations Coordinator to join our team supporting CDC's DEO. DEO currently has a need for support for the COVID 19 response, as well as other active planning and preparedness needs.

The key activities that are needed in support of this role are:

  • Assist in writing, coordinating, and developing emergency response plans.

  • Writing, coordinating, and developing emergency weekly response plans.

  • Send requests for inputs to weekly Situation Reports

  • Compile inputs from response task forces into weekly Situation Reports.

  • Submit draft Situation Reports to Planning Section Chief for review and approval.

  • Coordinate completed Situation Reports and Incident Action Plans with EOC Operations

  • Maintain reports in established SharePoint and shared drive locations

  • Assist in developing and updating the response Incident Action Plans.

  • Collect and analyze quantitative and qualitative data to identify areas for improvement in CDC response operations.

  • Conduct data management and analysis using analytic and statistical software packages (e.g. SAS, NVivo, Power Bi) Synthesize response-related data from multiple sources in briefings and reports to share evaluation findings with response leadership Assist in planning and conducting meetings and conference calls, both in-person and virtual.

  • Develop PowerPoint and other briefing materials for meetings and conference calls.

  • Perform other duties to support the response Planning Section as assigned Assist in developing draft observations and recommendations for the After Action Report.

Qualifications

Required Skills and Experience:

  • Bachelor's degree in a related field such as Computer Science, Public Health or Business and 4+ years related experience.

  • Experience in assisting in the preparation of documents for public audiences

  • Experience in the use of MS Teams and Microsoft Office software (i.e., Word; Excel; PowerPoint; Outlook)

  • Must be U.S. citizen with the ability to obtain a National Agency Check with Inquiries (NACI) clearance

Desired Skills and Experience:

  • Previous CDC and or public health experience highly desirable

  • Superior multi-tasking and organization skills. Must manage multiple simultaneous projects and prioritize assignments and tasks accordingly, remaining flexible to changing priorities and new initiatives.

  • Self-sufficient (needs little supervision)

  • Sound interpersonal communication, telephone, email and business etiquette

  • Strong attention to detail and organizational skills

  • Experience in facilitating quick turn-around for complex documents

  • Mid level understanding of data analysis including the use of SAS, R, SQL and Python for developing database views and programs

  • Ability to draft data analysis plans

Attributes for Success:

  • Demonstrated proactive approaches to problem solving with strong decision-making capabilities

  • Forward looking thinker, who actively seeks opportunities and proposes solutions

  • Analyze organizational goals and objectives, operating environment and business processes to determine most efficient methods of accomplishing work

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Recommended Skills

  • Analytical
  • Attention To Detail
  • Business Etiquette
  • Business Processes
  • Data Analysis
  • Data Management
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