How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Under the leadership of the WellStar AVP, Executive Director and Director of Patient Access Services, plans, coordinates and controls the staff and activities to promote the highest level of effectiveness in meeting established goals and objectives. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity, and initiative. Ensures adherence to policies and procedures, improvement in employee engagement, quality and excellence of work performed, world class customer service, and continual staff education.
In lieu of Director, the Manager will continually monitor Key Performance Indicators as established for PAS and ensure PAS is meeting or exceeding each goal. When goals are not met, the Manager is responsible for developing corrective action plans and communicating them to the Patient Access Services Director. The Manager is responsible for supporting the development of a compliance with the annual operating and capital plans. The Manager is responsible for maintaining positive working relationships with key PAS stakeholders. Demonstrates professionalism, effective communication skills and active listening skills.
Required Minimum Education:
Bachelor’s degree in business, healthcare or related field required.
Preferred Minimum Experience:
Five years experience in managing hospital admissions, business office or related area. Proven performance improvement and change management experience. Epic Grand Central, Cadence and /or Prelude preferred.
Required Minimum Skills:
Strong interpersonal, analytical, problem solving and writing skills. Must be comfortable interacting with department Directors and Administrators and able to perform a wide variety of tasks that require independent judgement, ingenuity, and initiative. Proficient with MS office. Demonstrates professionalism, effective communication skills and active listening skills.
Required Minimum Certification:
Certified Heathcare Access Associate (CHAA), or Certified Revenue Cycle Representative (CRCR)*.
Preferred: The Certified Healthcare Access Manager (CHAM) or Certified Healthcare Financial Professional (CHFP).
*CPAR is an acceptable minimum certification for hire, and CRCR must be obtained within 120 days of hire.
- Complex Problem Solving
- Certified Healthcare Financial Professional
- Certified Revenue Cycle Representative (Crcr)
- Performance Improvement