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Event Coordinator

JLL Cambridge Full-Time
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About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves:

The Events Coordinator will provide support to the Site and/or Assistant Facility Managers and Events Manager where applicable with operational activities in events, vendor oversight and equipment and supplies. They will also provide assistance with maintenance and operations, accounting and finance, occupancy services and helpdesk as needed.

This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible: customer service, organization, collaboration, leadership, and team development.

Event Program

  • Oversee the full life cycle of events from inception, client collaboration and scheduling to implementation for experiences ranging from meetings to elaborate productions

  • Manage an events program and calendar for as many as 65 events per week in meeting and event spaces across multiple  buildings

  • Coordinate activities of onsite meeting and events team and assist with event set ups

  • Collaborate with other providers, acting as a single team with peripheral services to include internal and external  production, catering, security, facilities, janitorial, movers and equipment providers

  • Design fun, educational, social and participatory events engaging the client population (in excess of 3,500 people across multiple locations)

  • Lead the evaluation and feedback process post-event and create plan to implement changes and improvements

  • Communicate proactively, accurately and impeccably both verbally and in writing

  • Maintain the highest level of customer satisfaction, as evidenced by post-event surveys and general client feedback

  • Maintain Events Playbook - innovate and update regularly

Client Relationships

  • Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded

  • Foster an environment of constant, quality communication between the team and the client

  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

  • Deliver an exceptional quality of service to the client, as reflected by client feedback

  • Actively support an environment of teamwork, co-operation, performance excellence and personal success.

  • Participate in the individual performance management program, and personal development planning

  • Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements

Finance Management / Cost Control / Profitability

  • Assist the Event Requestor, Client and Site Services Manager to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.

  • Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies

  • Assist with the annual budgeting and quarterly forecasting processes for the site/s.

  • As requested by the Regional/Site Services Manager, prepare current financial year budget spend reports (actual vs. budget, variance etc.).

  • Manage payments to vendors where applicable, using available systems, complying with all relevant policies

  • Provide accurate event, financial, and  KPI reporting to both the client and JLL

Sound like you? To apply you need to possess:

  • An Associate's or Bachelor’s degree in Hospitality, Facilities, Property, Business or related field desirable

  • 1+ year prior experience in events, facilities/property management, hospitality or related field preferred

  • Proficiency in a range of information technology tools and platforms

  • Strong analytical, organizational and presentation skills

  • Excellent communication and problem solving skills

  • Ability to work independently with little supervision and effectively deal with stressful situations

  • Self-motivated; confident, energetic, and flexible

What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...


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About JLL

JLL (NYSE: JLL) is a professional services and investment
management firm offering specialized real estate services to clients seeking
increased value by owning, occupying and investing in real estate. A Fortune
500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0
billion, JLL has more than 280 corporate offices, operates in more than 80
countries and has a global workforce of more than 60,000. On behalf of its
clients, the firm provides management and real estate outsourcing services for
a property portfolio of 4.0 billion square feet, or 372 million square meters,
and completed $138 billion in sales, acquisitions and finance transactions in
2015. Its investment management business, LaSalle Investment Management, has $59.1
billion of real estate assets under management. JLL is the brand name, and a
registered trademark, of Jones Lang LaSalle Incorporated. For further
information, visit

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