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Company Contact Info

  • San Juan, San Juan
  • Suez Water Technologies & Solutions

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Field Service Representative

SUEZ - Water Technologies & Solutions • San Juan, San Juan

Posted 2 months ago

Job Snapshot

Experience - 2 years
Degree - 2 Year Degree

Job Description


Field Service Representative

Employment type

Regular / Permanent


Puerto Rico

Reference Number


Who we are?

With 90,000 people on five continents, SUEZ is a world leader in smart and sustainable resource management. We provide water and waste management solutions that enable cities and industries optimize their resource management and strengthen their environmental and economic performances.
SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the Resource Revolution!

Who are we looking for?

Qualifications and requirements:

  • Technical degree/diploma in Electrical, Electronic Technology, Mechanical Engineering or other technical discipline.

  • Minimum of 2-5 years of plant maintenance-operator experience, OR at least 2 years of relevant training (college, military, technical/vocational school).

  • Instrumentation and Electrical background, 120VAC and low voltage, analog and digital communication, installation and troubleshooting.

  • Mechanical aptitude for installations, mounting equipment, plumbing, conduit, tubing in PVC, SS, some copper.

  • Fundamental computer programming basics, Boolean and comparative logic.

  • Strong technical, mathematical and customer service skills. Cognitive and clear communication skills to efficiently support the service process internally and to end customer.

  • Responsible for complying with all safety, health, environmental policies and procedures relevant to the position

  • Ability to work in multiple environments, indoor/outdoor in variety of industries, including Class 1 div 2 hazard classifications.

  • General knowledge of electrical equipment, chemistry and safety. Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment. Ability to learn applicable company procedures within a reasonable time from start of employment.

  • Willing to travel 50% or more.

  • Ability to manage multiple priorities.

  • Self-motivated, ability to drive projects to completion with minimal oversight, while demonstrating significant problem-solving ability with an unfailing dedication to deadlines and commitments.

  • Proven ability to speak effectively before groups and customers, clients, and other employees within the organization.

  • Strong verbal and written communication skills

  • Computer proficiency is required with minimum word processing and spreadsheets, and basic data base knowledge.

Desirable qualifications:

  • Familiarity of digital communications including MODBUS, OPC, ProfiNet, networking, cellular communications.

  • Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support.

  • Understanding of Water Treatment processes, controls and programming, and chemical applications.

  • Ability to make good business decisions based on risk reward analysis and SUEZ's business objectives.

  • Ability to manage multiple priorities and coordinate workload effectively.

What will you be doing?

We are currently seeking a high-energy, self-motivated Field Service technician with a proven track record, to support Chemical Monitoring Solutions (CMS) Water Technologies & Solutions sales force and customers. Supporting process control equipment product line, including standard pumps, controllers, proprietary control and monitoring systems such as the Pacesetter, TrueSense, and other associated process control equipment in both heavy and light industry.

The Field Service Technician will provide necessary support building out the Platform Center of Excellence (COE), reporting to the North American Field Services Leader, led by a regional Lead. He/she will support all chemical equipment engineering activities including commissioning, programming, calibration, project execution, onsite training, troubleshooting and repairs for equipment used to dose and control chemicals to process application streams.

The successful candidate will be responsible for:

  • Commissioning, configuring, validating, training for equipment/instrumentation, electrical and mechanical, leading installation fulfillment, control logic programming, and general hardware and software support.

  • Capable of self-directed electrical and mechanical installation of components required for final tie-ins to applications in the field.

  • Troubleshooting hardware and software problems for customers and/or the W&PT field sales force via telephone or on-site at customer locations.

  • Keeping up to date with all Technical Operational skills pertaining to this position, including all applicable safety procedures while meeting end customer requirement and expectations.

  • Understanding responsibilities during installations, calibration, validation, verification, and preventative maintenance and repair services for all relevant chemical feed equipment, safely.

  • Repairing and/or calibrating instruments in accordance with diagnosis and instructions from the Technical Support group if needed, following designated O&M manuals as appropriate.

  • Demonstrating proficiency performing all test and calibration routines required, as well as procedures for on-site services and Database management.

  • Coordinating with CMS Field Service Representatives and CMS Account Management team to resolve service calls issues in a timely manner.

  • Clear, concise, and professional communication with customer and in-house personnel, verbally and in writing.

  • Ensuring expenditure protocol is followed and expense reports are submitted in a timely manner.

  • Completing database updates and installation paperwork in a timely manner.


Annual 0.00 - 0.00 USD

Is relocation for this position offered:


Number of Job Openings:


Company Grade/Band:

Other Salaried

SUEZ's Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation.
WTS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Suez WTS is NOT accepting unsolicited assistance from search firms. All resumes submitted by search firms to any employee of Suez WTS in any fashion without a valid written search agreement in place will be deemed the sole property of Suez WTS. No fee will be paid if a candidate is hired by Suez WTS based upon an unsolicited referral.

Orga: Water Technologies & Solutions

Job ID: req9520
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