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Customer Service Technician

Windstream Marshville Full-Time
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Description

***Please note that this position follows an initial Union job bidding process***

Job Description: Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment. Climb telephone poles and use ladders to provide service. Interpret work drawings and instructions, complete paper and HHT work. Work with other communication groups to provide service as needed. Sell and promote Windstream products and services. Ability to work scheduled tour, overtime, callouts, and standby as needed. Train new employees on daily job functions. Operate hand held computer for retrieving and clearing job tasks. Other duties as assigned.

Knowledge, Skills and Abilities (required): Valid Drivers License. Ability to lift and control a 28' ladder, weight 70 lbs, plus 6 lb levelizer. Ability to distinguish colors in a cable. Good to excellent communication skills. Good to excellent mechanical ability. Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course). Ability to use test equipment. Good to excellent computer skills preferred. Basic understanding of electronic theory preferred. Must be neat in appearance. Ability to work in confined spaces; manholes. Ability to write legibly, to prepare neat and accurate records. Ability to attend training, local and out-of-state. Ability to work at any assigned location.


Qualifications

Desired Qualifications:

Certificates/ Licenses: Valid Drivers License Job Category: Telecommunications 

Job Category: Telecommunications


Minimum Requirements:

Education: High School or GED Equivalent required, plus two year technical degree in computers or electronics or the equivalent in work experience (see 'experience' below) desired.

Experience: 3-5 years experience with installation or maintenance of telecommunications voice & data network service & equipment or equivalent education (see 'education' above).



Job Category: Bargaining
Locations:

EEO Statement:
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.
 

Recommended skills

Installations (Manual/Mechanical)
Electronics
Computer Literacy
Communication
Test Equipment
Maintenance

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$55K
Below Avg. Average Above Avg.

Career Path

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Customer Service Technician
Estimated Salary: $49K
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Job ID: 19002963

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