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  • Ewing Township, NJ

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Satisfactions Business Analyst

Cenlar FSB • Ewing Township, NJ

Posted 13 days ago

Job Snapshot

Experience - At least 5 year(s)
Banking - Financial Services, Insurance, Real Estate - Property Mgt
General Business

Job Description

Who is Cenlar?


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Satisfaction Business Analyst.


  • Ensure overall lien release processing systems run smoothly.
  • Overall coordination of client level issues, including:
    • Monitor status of satisfaction inventories.
    •  Timely preparation and verification of client requested reports
    • Create client specific reports:
      • Based on analysis/review and dialogue with clients/Client Relations personnel, recommend process change requirements and appropriate corrective action steps for identified issues.
      • Ensure lien releases are being processed in accordance with department’s service level agreement (SLA) requirement. 
    • Generate client level management reports; analyze results and report adverse trends to department manager and client.
  • Prepare monthly management reports identifying non-compliant loans and possible company/client penalties; analyze results and make appropriate recommendations to department manager to avoid risk exposure.
  • Identify specific documentation issues and make recommendations for process changes; ensure Client Relations department is aware of issues. 
  • Reconcile work performed internally and that which is sent to vendors for processing.
  • Perform daily paid-in-full loan reconciliation.
  • Monitor all tasks to ensure expected completion date is met.
  • Research and provide information for client audit requirements, within the specific deadline.
  • Prepare and update policies and procedures for client exception lien release processes.
  • Other duties as assigned.

Job Requirements

  • 3 – 5 five years servicing experience and/or at least 1 year satisfactions experience
  • Mortgage closing and title work experience
  • Knowledgeable of electronic registry tracking/transfer system (MERS) release document requirements
  • Knowledge of states’ lien release requirements
  • Knowledge of mortgage servicing system (MSP), Passport and Rekon a plus
  • Experience with Excel, at an advanced level
  • Good verbal and written communication skills

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


Visit for more details.


Please apply online.

Job ID: 5093
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