Purpose of the Job The IT Field Tech Engineer provides service and staff support during field visits or dispatches. This position assists the Lead IT Field Tech Engineer in on site installation, repair, maintenance, and test tasks. This position works with Service Desk staff, Telecom staff, IT Security, and IT Infrastructure Engineers to maintain all Credit Union software and hardware. The IT Field Tech Engineer provides support for escalated issues from the Service Desk staff that cannot be resolved remotely and requires onsite support, being responsible for diagnosing errors or technical problems and determining proper solutions during those field visits. The IT Field Tech Engineer position will assist the Lead IT Field Tech Engineer with MFC build projects throughout their life cycle. Essential Functions and Responsibilities
Handles escalated issues requiring field visits to support teammates and end users.
Travels to branch offices as required to setup equipment in a new branch, or assisting with moving equipment when a branch relocates
Assists the Lead IT Field Tech Engineer with hardware installations to support new MFC openings.
Serves as a resource for moves, additions and changes across the organization.
Assists IT Service Desk Analysts and IT Infrastructure Engineers to identify, research, and resolve technical and software-related problems for end users.
Installs, updates, and troubleshoots Windows 10 operating systems as well as desktop, zero/thin client, laptop hardware, mobile devices, and uninterruptible power supplies (UPS).
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: 1502
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.