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- Glendale, AZ
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Franchised Front Desk Manager
Marriott International, Inc. • Glendale, AZ
Posted 12 days ago
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Posting Date May 09, 2018
Job Number 18001BX1
Job Category Rooms and Guest Services Operations Location Renaissance Phoenix Glendale Hotel & Spa, Glendale, Arizona VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time Relocation? No
Position Type Management
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply via email at - mailto:firstname.lastname@example.org
Additional Information: This hotel is owned and operated by an independent franchisee, John Q. Hammons Hotels. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.
Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests accounts. May make, confirm and cancel reservations for guests.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
Receive departmental related guest complaints and ensures corrective action is taken.
Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
Participate in the preparation of the annual departmental budget.
Other duties as assigned.
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
- HS Diploma or equivalent.
- Minimum one (1) year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
This company is an equal opportunity employer.