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Account Manager at Experis

Account Manager

Experis Honolulu, HI
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We are seeking an Account Manager

Essential Duties and Responsibilities:

  • Maintains Sales force Client Pipeline to manage Client interactions, track progress of strategic campaigns, and provide market intelligence.
  • Assists employers and brokers with resolution of issues by phone, e-mail and/or face-to-face meeting regarding benefits, eligibility, claims, billing, renewals, negotiations, additional plan options, and existing plan changes (new locations, divisions, etc.).
  • Establishes and maintains positive relationships with employers, brokers, and Account Executives.
  • Provides outstanding customer service while managing accounts with the ability to de-escalate situations and knowing when to escalate situations.
  • Coordinates and conducts oral presentations for new and current clients, including open enrollment meetings and orientations and preparing collateral materials.
  • Performs proactive customer service phone calls and site visits dependent on client's needs.
  • Proactively promotes products and services, solicits referrals for HMAA, and refers clients appropriately for up selling opportunities.


  • Excellent customer service, sales-oriented, organizational, interpersonal, time management, and verbal and written communication skills
  • Detail-oriented and able to consistently meet deadlines Required.
  • Read and comprehend reference materials related to health insurance and write detailed correspondence.
  • Effectively present information in one-on-one and small group situations to customers, clients, Senior Management and other employees of the Company.
  • Solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Work independently and in a team, environment.
  • Intermediate-level proficiency in Microsoft Word and Excel

Recommended skills

Self Motivation
Stress Management
Time Management
Selling Techniques
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Job ID: BBBH17419

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