As **Head of Claims Shared Services, Group Benefits** you will establish a function accountable for designing and executing upon a strategic transformation, optimization, and modernization journey for the Claims organization across Group Benefits. You will establish the ongoing infrastructure and foundational capabilities necessary to enable a market-leading Claims organization that will execute upon Guardian's objective of driving scalable, sustainable industry leading practices facilitating improved claims outcomes, best-in-class customer experience and profitable revenue growth.
You report directly to the Head of Claims, Group Benefits and will lead an organization that includes training, quality assurance, appeals, best practices, disability clinical and claims resolutions.
+ Refine and realign our Claims organization to drive consistency in enabling best in class practices, training quality, proficiency standards, and further enable automation and improvement in execution within your organization to improve claim outcomes
+ Work with the Head of Claims Management to help drive efficiencies within each claims team
+ Hire, train and development staff including building the best practice organization and hiring a Head of Clinical Disability
+ Provide leadership as liaison to the client management and sales during the sales, implementation and post-sale processes
In addition, you will install a team structure and champion a culture focused on:
+ Insightful, strategic critical thinking.
+ Embedding data & analytics everywhere.
+ High-urgency and bias for action.
+ Execution orientation.
+ Driving, inspiring and motivating change and innovation.
+ BA or equivalent work experience, MBA preferred.
+ 10+ years of leadership positions in Insurance industry with relevant experience preferably in claims management.
+ Highly effective negotiation and influencing skills.
+ Analytical, decision making and problem-solving skills.
+ Creativity and thought leadership, comfortable with developing newly enhanced programs and structure, versus maintaining status quo.
+ Strong communication skills with the ability to build effective relationships, influence others and work effectively in a matrixed organization.
+ Possess proven and effective leadership qualities and skills, executive presence, and the ability to express and defend ideas and concepts.
+ Ability to thrive, operate and influence in an environment of change.
+ Excellent and resourceful relationship manager with the ability to influence and negotiate desired business outcomes.
+ Proven leadership skills and management experience with an ability to recruit, develop, inspire and retain an impactful organization, and effectively deal with various personalities; this should involve a strong track record of continual performance improvement within the team.
+ The primary location for this position is remote with frequent travel multiple locations as needed.
Salary Range: $226,100 - $284,700
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
+ Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
+ Dental plan
+ Vision plan
+ Health care accounts - flexible spending, health reimbursement, and health savings accounts
+ Critical illness insurance
**Life and Disability Insurance**
+ Company-paid Life and Disability insurance plus voluntary supplemental coverage
+ Accident insurance
**Retirement and Financial**
+ 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
+ Complimentary 1:1 financial guidance with a licensed Fidelity representative
**Time Off and Remote Work**
+ Flexible work arrangements (part in-person/part remote)
+ Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
+ Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
+ Paid parental leave and paid family and medical leave policies
**Emotional Well-being and Work-Life**
+ Emotional well-being, mental health, and work/life resources powered by Spring Health
+ Wellness programs, including fitness program and equipment reimbursement
+ Child, adult, and elder back-up care support through Bright Horizons
+ Adoption assistance
+ College planning
+ Tuition reimbursement
+ Student loan assistance
+ Commuter benefits in select metropolitan areas
**Justice, Equity, Diversity & Inclusion (J.E.D.I.)**
+ Employee Resource Groups that advocate for inclusion and diversity
+ J.E.D.I. certification and training programs
+ Matching gifts/volunteering
_Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [ Email address blocked ] - Click here to apply to Head of Claims Shared Services, Group Benefits
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
- Claim Processing
- Clinical Works