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Advanced Resolution Specialist (Mooresville, NC) at POWERHOME SOLAR

Advanced Resolution Specialist (Mooresville, NC)

POWERHOME SOLAR Mooresville, NC Full-Time


Job Details

Level:    Entry Job Location:    NC Mooresville Corporate - Mooresville, NC Position Type:    Full Time Salary Range:    Undisclosed Job Category:    Marketing

Description

Advanced Resolution Specialist

Headquartered in Mooresville, NC, with locations across the United States, Pink Energy installs solar panel systems and energy efficiency products that allow our customers to reduce their dependence on utility grid energy while building a cleaner, brighter tomorrow. In three of the last four years, we have made the top 300 of the Inc. 5000 list of Fastest-Growing Private Companies.

Come join our Team at Pink Energy, and let's build a movement (BAM) together!

JOB DESCRIPTION:

ADVANCED RESOLUTION SPECIALIST

LOOKING FOR PEOPLE WHO WANT A REAL CAREER OPPORTUNITY, NOT JUST A JOB!

WHO ARE WE LOOKING FOR?

As one of the nation's fastest growing solar companies, we are looking for a self-motivated Advanced Resolution Specialist. The goal of this role is to assist our legal counsel with any existing escalations and/or balance Net Promoter Score and ensure a positive customer experience while managing / minimizing operating losses.

QUALIFICATIONS:

  • Public Platform review management: BBB complaints
  • Company reputation management
  • Salesforce
  • Excel
  • Data Analysis
  • Legal experience is a plus!
  • NPS Score experience is a plus!

WHAT YOU WILL DO:

  • Manage our BBB portal for negative complaints and work with customers to find resolution.
  • Manage and review cases that involved customers retaining counsel or filings with the Attorney General office .
  • Work with various internal departments to retrieve information to resolve customer concerns.
  • Ensure complete resolution/satisfaction of customer complaint.
  • Guarantee poor review turnaround.
  • Track all work progress via daily task manager and case management.
  • Report to management daily (recap) and weekly required information/statistics/analysis.

 WHAT ELSE SHOULD I KNOW?

  • Growth continues to be a top priority and we continue to grow month after month.
  • We have industry leading technology tools to support our sales staff.
  • We reward our best people beyond monetary compensation with trips, and management retreats.
  • Culture that is second to none

COMPENSATION:

  • Competitive wage
  • Referral bonuses 
  • Benefits after 60 days of service. 

If this sounds like somewhere you would like to take your career to the next level, please review our website www.pinkenergy.com and apply!

Pink Energy  embraces diversity and equal opportunity in a serious way. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Diversity among our teammates is critical to our success and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.



Qualifications

','employmentType':'OTHER','hiringOrganization':{'@type':'Organization','name':'POWER HOME SOLAR LLC','logo':'[ Link removed ] Resolution Specialist

Headquartered in Mooresville, NC, with locations across the United States, Pink Energy installs solar panel systems and energy efficiency products that allow our customers to reduce their dependence on utility grid energy while building a cleaner, brighter tomorrow. In three of the last four years, we have made the top 300 of the Inc. 5000 list of Fastest-Growing Private Companies.

Come join our Team at Pink Energy, and let's build a movement (BAM) together!

JOB DESCRIPTION:

ADVANCED RESOLUTION SPECIALIST

LOOKING FOR PEOPLE WHO WANT A REAL CAREER OPPORTUNITY, NOT JUST A JOB!

WHO ARE WE LOOKING FOR?

As one of the nation's fastest growing solar companies, we are looking for a self-motivated Advanced Resolution Specialist. The goal of this role is to assist our legal counsel with any existing escalations and/or balance Net Promoter Score and ensure a positive customer experience while managing / minimizing operating losses.

QUALIFICATIONS:

  • Public Platform review management: BBB complaints
  • Company reputation management
  • Salesforce
  • Excel
  • Data Analysis
  • Legal experience is a plus!
  • NPS Score experience is a plus!

WHAT YOU WILL DO:

  • Manage our BBB portal for negative complaints and work with customers to find resolution.
  • Manage and review cases that involved customers retaining counsel or filings with the Attorney General office .
  • Work with various internal departments to retrieve information to resolve customer concerns.
  • Ensure complete resolution/satisfaction of customer complaint.
  • Guarantee poor review turnaround.
  • Track all work progress via daily task manager and case management.
  • Report to management daily (recap) and weekly required information/statistics/analysis.

 WHAT ELSE SHOULD I KNOW?

  • Growth continues to be a top priority and we continue to grow month after month.
  • We have industry leading technology tools to support our sales staff.
  • We reward our best people beyond monetary compensation with trips, and management retreats.
  • Culture that is second to none

COMPENSATION:

  • Competitive wage
  • Referral bonuses 
  • Benefits after 60 days of service. 

If this sounds like somewhere you would like to take your career to the next level, please review our website www.pinkenergy.com and apply!

Pink Energy  embraces diversity and equal opportunity in a serious way. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Diversity among our teammates is critical to our success and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Recommended Skills

  • Case Management
  • Customer Experience
  • Data Analysis
  • Photovoltaics (Pv)
  • Reputation Management
  • Salesforce.Com
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