Customer service manager opportunity —this is a great position with a global industrial distribution company. Combine team leadership with service center operations.
In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.
As Customer Service Manager, you will manage and lead day-to-day service center operations. This includes leadership for our team of customer service specialists, managing inventory, accounting, and analysis for business & process improvements. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Your specific duties in this role will include:
- Managing internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
- Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
- Hiring, training, and developing service center personnel
- Managing inventory, receivables, expenses, and profit/loss accounting
- Reviewing and completing monthly reports as well as overseeing petty cash balancing
- Ensuring that customer relations are maintained at a high level
- Utilizing key metrics to evaluate and recommend best practices for operations
- Creating a positive, dynamic, and fun work environment
Our Customer Service Managers have strong business acumen, analytical & problem solving skills, accounting knowledge. They are motivational leaders with strong administrative, project management, and mentoring abilities. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
Specific qualifications for the role include:
- 2+ years of proven sales or customer service leadership / management experience in a business-to-business transactional environment with a tangible product.
- High school diploma or GED
- Written and verbal communication skills, including English grammar
- Solid understanding of financial and accounting concepts
- Computer proficiency and the ability to quickly learn our ordering system
- Organizational, multi-tasking, analytical skills
- Sense of urgency, sense of humor
- Industrial sales / distribution experience, preferred
- ERP / SAP experience, a plus
We are committed to your professional development and with ongoing training. Here is just some of what we have to offer:
- Base salary and bonus opportunities
- Health, vision, and dental coverage, 401(k) w/ company match
- Paid vacation, sick time, and company holidays, Tuition reimbursement
- Personalized training and development program
- Career development and advancement opportunities
Applied Industrial Technologies (NYSE: AIT) is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to Email blocked - click to apply or call Phone number blocked - click to apply to let us know the nature of your request.
Customer Relationship Management