Project Description: The primary responsibilities will include acting as a go-between the business (R&D, Commercialization teams) and IT for ongoing requests and small (1-10 person) projects. The need is for a bit of Project Management, Business Analysis, and Service Management (or IT Operations) work. Most likely any candidates with those types of job titles would be acceptable as long as they were support applications (as opposed to infrastructure, networks, security) and working with the business.
Manage projects (develop/update plans, run project meetings, coordinate activities)
Support Outsourced Support activities (follow-up with offshore developers on behalf of internal customers, follow-up with internal customers on behalf of developers, join change management meetings)
Talking with software vendors to organize meetings, agree to meeting agendas, ask questions on behalf of business
IT roles supporting business owners for their applications (in this case R&D applications); R&D may be difficult to find, alternatives are Supply Chain, Commercialization, and Marketing
Any amount of ITIL / ITSM experience is valued. This person will need to create and approve tickets in our Service Now system.
Nice to Haves:
Optiva PLM (Product Lifecycle Mgmt.) experience
The Client or Food Industry experience
Support R&D or Commercialization functions (alternatively Supply Chain, and last Marketing)
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Job ID: 20-01786
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